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- Tasks: Be the friendly face of our GP practice, assisting patients and managing appointments.
- Company: A busy and welcoming GP practice with a supportive team environment.
- Benefits: Competitive pay starting at £12.25 per hour and flexible part-time hours.
- Why this job: Make a real difference in patients' lives while gaining valuable NHS experience.
- Qualifications: Experience in the NHS is essential; strong communication and IT skills required.
- Other info: Full training provided, perfect for those looking to grow in healthcare.
About us
The team at The Grange Practice prides itself on learning from each other and continuous training. We strive for a culture of clear communication, encouraging constructive feedback with patients and each other. Compassion, integrity, respect and good humour are values we expect demonstrated in all staff behaviour.
Responsibilities
The Grange Practice is seeking to welcome a part‑time patient advisor to our busy and friendly GP practice team. Working within our experienced reception and multidisciplinary clinical team, you will be the first point of contact for patients.
- Offer general assistance to the Practice team and project a positive and friendly image to patients and visitors, in person or via telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated agencies.
- Complete various administrative duties associated with patient care, including referral management.
Qualifications
- GCSE Minimum C or above in English and Maths or equivalent.
- Must have good IT skills.
- Flexibility.
- Good Customer Service Skills.
- Experience of working at a GP Practice is desirable, or other NHS experience is preferred.
- Experience of medical terminology and coding would be very welcomed.
- Full training will be given where appropriate.
- It is essential that you have the right to work in the UK.
Benefits
- Company pension.
- Morning shifts start at 07:30 and afternoon shifts finish at 18:30.
- United Kingdom (required).
Pay
£12.25 per hour.
Job Type
Part‑time.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary to submit for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
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Patient Advisor employer: The Grange Practice
Contact Detail:
The Grange Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice. Familiarise yourself with their services and values. This will help you show genuine interest and make a great first impression.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for patients, it’s crucial to demonstrate your excellent communication abilities. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer or patient. This will highlight your positive attitude and ability to handle various situations.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're keen and makes it easier for us to keep track of your application. Plus, you might find more tips and resources there!
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be the first point of contact for patients, make sure to highlight your excellent communication skills in your application. Use clear and friendly language to reflect the positive attitude we’re looking for!
Tailor Your Experience: If you've worked in the NHS or a GP practice before, don’t forget to mention it! Tailor your experience to show how it relates to the role of Patient Advisor. We want to see how you can bring your background into our team.
Be Personable: Remember, this role is all about helping people! Use your application to convey your friendly nature and customer service skills. A warm tone can go a long way in making a great first impression.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Grange Practice
✨Know Your NHS Basics
Brush up on your knowledge of the NHS and its services. Being familiar with how the system works will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Your Communication Skills
Since excellent communication is key for a Patient Advisor, practice common interview questions with a friend or family member. Focus on clear, friendly responses that reflect your positive attitude.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles where you provided exceptional customer service. Highlight situations where you resolved issues or helped someone feel at ease, as this will resonate well with the interviewers.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating interactions with patients. Stay calm, listen actively, and respond with empathy to demonstrate your suitability for the position.
