Quality Assurance Lead - Full or Part Time

Make a real impact on the lives of adults with learning disabilities.

Location: Bookham, Surrey - due to the nature of this role, you will be required to be present onsite each day.

Are you passionate about improving quality, strengthening compliance, and helping teams deliver outstanding support? The Grange Centre is looking for a proactive and collaborative Quality Assurance Lead to help us maintain high standards and continue inspiring our community. This is a fantastic opportunity for someone with strong knowledge of adult social care, CQC requirements, and person‑centred practice who enjoys influencing positive change across an organisation.

At The Grange, our mission is to support people with learning disabilities to live independent, meaningful and fulfilling lives. You’ll join a friendly, values‑driven organisation where your expertise is valued and you will directly improve the experiences and outcomes of those we support.

What you’ll be doing:

• Drive quality and compliance
• Lead the development and embedding of effective quality systems and processes.
• Monitor compliance with CQC and National Housing Federation frameworks.
• Carry out audits, analyse data and support teams to take action that improves results.
• Oversee complaints and feedback processes, ensuring timely, appropriate responses.
• Support safeguarding and risk management
• Act as joint Safeguarding Lead and serve as our Caldicott Guardian.
• Promote a positive approach to risk that reflects our mission, vision and values.
• Strengthen organisational learning
• Audit medication administration, Nourish records and key back-office functions.
• Work closely with teams on training needs, compliance, and embedding best practice.
• Deliver briefings, lunch‑and‑learn sessions or training to enhance knowledge.
• Lead on policy and governance
• Ensure policies are up to date, legally compliant and reflective of sector guidance.
• Draft new policies where needed and support colleagues in implementation.
• Report and advise
• Use data to identify trends, risks and opportunities for improvement.
• Provide clear reports and recommendations to the Senior Leadership Team and Trustees.

What we’re looking for:

• Experienced in adult social care, ideally within learning disability services.
• Knowledgeable about CQC regulations, safeguarding, and sector frameworks.
• Confident using digital tools, including Microsoft 365 and care management systems.
• Detail‑focused, organised and able to follow processes accurately.
• A great communicator who can build strong, supportive relationships.
• Positive, resilient and proactive — a natural problem‑solver with initiative.

What Colleagues Say:

• 95.2% of the team say they understand how the purpose and values of The Grange Centre relate to their job.
• 92.9% say that The Grange Centre provides them with the training they need.
• We have an open, no blame culture as emphasised by 96.4% of the team saying that The Grange Centre provides an environment where they feel able to admit when they make a mistake.
• 89.2% feel they are a valued member of The Grange Centre team.
• 90.3% feel they can express their ideas and opinions.
• 95.2% find their colleagues to be helpful and supportive.

About The Grange Centre:

The Grange Centre for People with Disabilities provides vital services supporting people with learning disabilities to lead independent and fulfilling lives. We are unique in Surrey as we offer accommodation, care support and a wide range of skills training and activities all on one beautiful 8‑acre site in Bookham. Our services are most suited for people with mild to moderate disabilities. We are a regulated care provider, a charity and a housing association and we provide three services – Residential Care for those with higher care needs, Supported Living for people working towards independence and Skills & Activities – a wide range of training, work experience and mini businesses.