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- Tasks: Deliver calm, attentive service and create memorable experiences for guests.
- Company: Join a vibrant spa team at The Grand - York.
- Benefits: Enjoy discounts, wellbeing support, and career development opportunities.
- Other info: Flexible part-time role with excellent growth potential.
- Why this job: Be part of a team that values agility, honesty, and inclusivity.
- Qualifications: Passion for customer service and a friendly, professional attitude.
The predicted salary is between 13 - 13 £ per hour.
As a Spa Team Member, you’ll deliver a calm and attentive service that sets the tone for a relaxing and memorable experience. You’ll welcome each guest with warmth and professionalism, guiding them through their visit and ensuring every detail is thoughtfully managed. Whether you’re handling bookings, offering tailored recommendations, or supporting the wider spa team, your approach is always organised, reassuring, and personable.
What You Will Do In This Splendid Role
- Welcome each guest with warmth and professionalism, creating a calm and inviting first impression from the moment they arrive.
- Manage bookings, appointments, and enquiries with care and accuracy, ensuring every detail is handled smoothly.
- Offer thoughtful recommendations on treatments, facilities, and products, tailoring your approach to each guest’s needs.
- Maintain a serene and organised reception area, supporting the overall atmosphere of relaxation throughout the spa.
- Support the wider spa team where needed, contributing to a positive, collaborative environment.
What Makes You Splendid
- Nimble - Agility is at the heart of how we work. We move fast, adapt quickly, and always keep people at the centre of what we do.
- Honest - You’ll be part of a team that believes in doing the right thing.
- Brilliant - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve.
- Open - We’re looking for someone who values inclusivity, connection, and community.
Bring your passion, skill, and dedication, and we’ll give you the platform to create memorable, restorative experiences that guests will treasure long after they leave.
Our Splendid Benefits
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme - our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
Spa Therapist - Team Member employer: The Grand, York
Contact Detail:
The Grand, York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist - Team Member
✨Tip Number 1
Get to know the spa and its services inside out! Familiarise yourself with the treatments, products, and the overall vibe of the place. This way, when you chat with potential employers, you can show off your knowledge and passion for creating a relaxing experience.
✨Tip Number 2
Practice your warm welcome! First impressions matter, so think about how you’d greet guests and make them feel at home. Role-play with a friend or in front of a mirror to nail that friendly, professional tone.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. Ask them about their experiences and any tips they might have. This can give you insider info and maybe even a foot in the door!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our splendid team!
We think you need these skills to ace Spa Therapist - Team Member
Some tips for your application 🫡
Be Warm and Personable: When writing your application, let your personality shine through! We want to see that you can create a calm and inviting atmosphere, just like you would for our guests. A friendly tone can make all the difference.
Showcase Your Organisational Skills: Highlight your ability to manage bookings and appointments with care. Use specific examples from your past experiences to demonstrate how you've handled details smoothly and efficiently. We love a well-organised application!
Tailor Your Recommendations: Just as you would offer tailored recommendations to our guests, make sure your application reflects how you can adapt to different situations. Mention any relevant skills or experiences that align with what we’re looking for in a Spa Team Member.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this splendid role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Grand, York
✨Know the Spa Inside Out
Before your interview, take some time to research the spa and its services. Familiarise yourself with the treatments offered and the overall atmosphere. This will help you speak confidently about how you can contribute to creating a relaxing experience for guests.
✨Showcase Your People Skills
As a Spa Team Member, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make someone feel welcome and relaxed.
✨Demonstrate Organisational Skills
Since managing bookings and appointments is a key part of the role, be ready to discuss how you stay organised. You might want to share specific tools or methods you use to keep track of tasks and ensure everything runs smoothly.
✨Embrace the Company Values
Familiarise yourself with the company's values: nimble, honest, brilliant, and open. Be prepared to discuss how you embody these values in your work. Share personal anecdotes that highlight your agility, integrity, passion for improvement, and commitment to inclusivity.