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- Tasks: Turn enquiries into bookings and provide five-star customer service.
- Company: Join The Grand, York, a luxury hotel with a vibrant team culture.
- Benefits: Enjoy discounts, wellbeing support, and career development opportunities.
- Other info: Flexible shifts in a fast-paced, dynamic environment.
- Why this job: Be the friendly voice that creates unforgettable guest experiences.
- Qualifications: Passion for people and a knack for excellent communication.
The predicted salary is between 27000 - 28000 £ per year.
Are you a master of first impressions with a passion for luxury? We’re hunting for a sharp, personable Reservations Team Member to be the friendly voice behind unforgettable guest experiences at The Grand, York. Your role? Turning enquiries into bookings with style, speed, and precision—making every guest’s journey start with a wow.
This is a full‑time role, working 40 hours a week. Our current operating hours are: Monday - Friday 7.30am - 8.30pm, Saturday 7.30am - 7.30pm, Sunday 8.30am - 7.30pm. All shifts and weekends are shared on a rota basis.
What You Will Do In This Splendid Role
- Handle reservation requests with care and attention
- Provide expert knowledge on rooms, packages & amenities
- Work closely with front desk & sales to maximize occupancy
- Deliver seamless, five‑star customer service every time
What makes you Splendid?
We live by our values – and we’d love you to bring them to life every day:
- Open - If you believe that great work starts with great relationships, you’ll feel right at home here.
- Nimble - We’re looking for someone who thrives in a fast‑paced, agile environment and isn’t afraid to take initiative.
- Brilliant - You bring energy, creativity, and a commitment to excellence—and you enjoy the process as much as the results.
- Honest - We’re looking for someone who values transparency, takes ownership, and builds trust through their actions.
Bring your personality, positivity and passion for people and we’ll give you the training and support to shine.
Benefits
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
Reservations - Team Member employer: The Grand, York
Contact Detail:
The Grand, York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations - Team Member
✨Tip Number 1
Get to know the company! Research The Grand, York, and understand their values and what makes them unique. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Reservations Team Member, you'll be the friendly voice for guests. Role-play with friends or family to get comfortable handling different types of enquiries and turning them into bookings.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Grand and ready to embrace the luxury experience they offer.
We think you need these skills to ace Reservations - Team Member
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, we’re looking for someone who’s not just skilled but also a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the role of Reservations Team Member. Highlight your experience in customer service and any relevant skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our splendid team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors—first impressions matter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just a few clicks and you’re on your way to potentially joining our fabulous team!
How to prepare for a job interview at The Grand, York
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hotel’s offerings. Familiarise yourself with the rooms, packages, and amenities at The Grand, York. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Personality
As a Reservations Team Member, your personality is key! Be ready to demonstrate your friendly and approachable nature during the interview. Share examples of how you've provided excellent customer service in the past, and let your passion for people shine through.
✨Prepare for Scenario Questions
Expect questions that assess how you handle real-life situations. Think about times when you’ve had to manage multiple tasks or deal with difficult customers. Practising these scenarios will help you articulate your problem-solving skills and adaptability.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.