At a Glance
- Tasks: Welcome guests warmly, handle check-ins, and ensure a comfortable stay.
- Company: Join the Splendid team at Vanbrugh House Hotel.
- Benefits: Enjoy competitive pay, discounts, wellbeing support, and career growth opportunities.
- Other info: Flexible part-time role with unique nightly experiences.
- Why this job: Be the friendly face that creates memorable experiences for guests every night.
- Qualifications: Warm personality, great communication skills, and adaptability.
The predicted salary is between 14.21 - 14.21 £ per hour.
Picture this: the doors open, and you are the first friendly face our night guests see. You welcome them with warmth, check them in smoothly, and before long they're feeling right at home. Later, you might be recommending your favourite local spot, helping a couple discover a hidden gem, or making sure a weary traveller has everything they need for a good night's sleep. Every shift is unique, new guests, new stories, new chances to make someone’s stay special. As a Night Guest Service Team Member, you're more than part of the team - you're part of the memories our guests will take with them long after they leave.
What You Will Do In This Splendid Role:
- As the friendly face of the hotel at night, you'll play a key role in making sure our guests feel comfortable, cared for, and safe.
- A warm, approachable personality that helps guests feel at ease the moment they arrive.
- Confidence in handling late check-ins, guest requests, and those unexpected "night-time" moments with calm and professionalism.
- Great communication skills, with a knack for sharing local tips and hotel know-how to make each stay extra special.
- Flexibility to support across departments when needed, whether that's helping with light cleaning, preparing simple food & drink, or liaising with housekeeping.
- A strong sense of responsibility, keeping things running smoothly and ensuring guests enjoy a safe and restful night.
What Makes You Splendid:
- Open - You're friendly, approachable, and make guests feel instantly at ease, even in the late-night hours.
- Nimble - You adapt quickly, handling late check-ins, unexpected requests, and supporting colleagues across departments with ease.
- Brilliant - You take pride in the little details that make a guest’s stay special, delivering service with care and attention.
- Honest - You're reliable, trustworthy, and someone guests and teammates can count on throughout the night.
Bring your spark and care - we'll support your growth.
Our Splendid Benefits:
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across your hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
Guest Service Team Member - Nights in Oxford employer: The Grand, York
At Vanbrugh House Hotel, we pride ourselves on creating a warm and welcoming environment for both our guests and team members. As a Night Guest Service Team Member, you'll not only enjoy competitive pay and a range of benefits including hotel discounts and a comprehensive Employee Assistance Programme, but you'll also be part of a supportive work culture that values personal growth and development. Join us in crafting memorable experiences for our guests while enjoying the unique charm of our hotel and the vibrant local community.
