At a Glance
- Tasks: Welcome night guests, check them in, and ensure they feel at home.
- Company: Join the vibrant team at Hotel Indigo - Edinburgh.
- Benefits: Enjoy competitive pay, discounts, and flexible access to your earnings.
- Other info: Fixed term role with opportunities for growth and development.
- Why this job: Be the friendly face that creates memorable experiences for guests.
- Qualifications: Warm personality, great communication skills, and adaptability.
The predicted salary is between 27400 - 27400 £ per year.
Picture this: the doors open, and you’re the first friendly face our night guests see. You welcome them with warmth, check them in smoothly, and before long they’re feeling right at home. Later, you might be recommending your favourite local spot, helping a couple discover a hidden gem, or making sure a weary traveller has everything they need for a good night’s sleep. Every shift is unique, new guests, new stories, new chances to make someone’s stay special. As a Night Guest Service Team Member, you’re more than part of the team - you’re part of the memories our guests will take with them long after they leave.
Please note that this role is offered on a 3-month fixed term basis.
What You Will Do In This Splendid Role:
- As the friendly face of the hotel at night, you’ll play a key role in making sure our guests feel comfortable, cared for, and safe.
Here’s what you’ll bring to the role:
- A warm, approachable personality that helps guests feel at ease the moment they arrive.
- Confidence in handling late check-ins, guest requests, and those unexpected “night-time” moments with calm and professionalism.
- Great communication skills, with a knack for sharing local tips and hotel know-how to make each stay extra special.
- Flexibility to support across departments when needed, whether that’s helping with light cleaning, preparing simple food & drink, or liaising with housekeeping.
- A strong sense of responsibility, keeping things running smoothly and ensuring guests enjoy a safe and restful night.
What Makes You Splendid:
- Open - You’re friendly, approachable, and make guests feel instantly at ease, even in the late-night hours.
- Nimble - You adapt quickly, handling late check-ins, unexpected requests, and supporting colleagues across departments with ease.
- Brilliant - You take pride in the little details that make a guest’s stay special, delivering service with care and attention.
- Honest - You’re reliable, trustworthy, and someone guests and teammates can count on throughout the night.
Bring your spark and care - we’ll support your growth.
Our Splendid Benefits:
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
Night Guest Service Specialist employer: The Grand, York
At Hotel Indigo - Edinburgh, we pride ourselves on creating a warm and welcoming environment for both our guests and team members. As a Night Guest Service Specialist, you'll not only enjoy competitive pay and a range of benefits including employee discounts and wellbeing support, but you'll also be part of a vibrant work culture that values adaptability, attention to detail, and personal growth. Join us in making memorable experiences for our guests while advancing your career in the heart of Scotland's capital.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Specialist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the local area, amenities, and services we offer. This way, when you meet guests, you can share those insider tips that make their stay unforgettable.
✨Tip Number 2
Practice your warm welcome! First impressions matter, especially at night. Work on your greeting skills so that every guest feels like they’re stepping into a home away from home as soon as they walk through the door.
✨Tip Number 3
Stay calm under pressure! Night shifts can bring unexpected situations. Keep your cool and show off your problem-solving skills – it’s all about making sure our guests feel safe and cared for, no matter what.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed by us. Plus, we love seeing candidates who are genuinely interested in joining our Splendid team!
We think you need these skills to ace Night Guest Service Specialist
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off that warm and approachable vibe that makes guests feel at ease.
Tailor Your Application:Make sure to highlight your relevant experience and skills that match the job description. If you've got a knack for handling late check-ins or sharing local tips, shout about it! We love seeing how you can bring value to our team.
Keep It Clear and Concise:While we want to know all about you, keep your application clear and to the point. Use simple language and avoid jargon – we’re looking for genuine communication that reflects your ability to connect with guests.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this splendid role. Plus, it’s super easy to navigate!
How to prepare for a job interview at The Grand, York
✨Show Your Warmth
As a Night Guest Service Specialist, your personality is key. Make sure to convey your friendly and approachable nature during the interview. Practice greeting the interviewer with a smile and a warm introduction, just as you would with a guest.
✨Demonstrate Adaptability
This role requires flexibility, so be ready to discuss times when you've successfully handled unexpected situations. Share specific examples of how you've adapted to changes or challenges in previous jobs, especially in customer service settings.
✨Highlight Communication Skills
Great communication is essential for this position. Prepare to showcase your ability to share local tips and hotel know-how. You might even want to role-play a scenario where you recommend a local spot to the interviewer to demonstrate your skills.
✨Emphasise Responsibility
The hotel relies on its team members to keep things running smoothly at night. Be prepared to talk about your sense of responsibility and reliability. Share examples of how you've ensured safety and comfort for guests in past roles, highlighting your attention to detail.
