At a Glance
- Tasks: Lead a dynamic restaurant team, ensuring excellent service and operational excellence.
- Company: Join Splendid Hospitality Group, a vibrant and people-focused restaurant chain.
- Benefits: Enjoy a competitive salary, bonuses, extra holiday, and staff discounts.
- Other info: Thriving environment with opportunities for personal growth and wellbeing support.
- Why this job: Make a real impact by developing your team and creating memorable guest experiences.
- Qualifications: Experience in hospitality or customer service, with strong leadership and communication skills.
The predicted salary is between 30000 - 33000 £ per year.
Imagine a role where you're at the heart of a fast-paced restaurant, supporting the team, driving performance and creating an environment where both colleagues and guests can thrive. No two days are the same. One moment you’re coaching team members and helping them develop their skills, the next you’re supporting operational excellence, analysing performance, or ensuring every guest receives a great experience.
As Assistant Restaurant General Manager, you'll play a key role in the success of the restaurant, working closely with the Restaurant General Manager to lead the team, deliver commercial results and create a positive, high-performing culture. If you enjoy leading from the front, developing people and making things happen, this could be the perfect next step in your career.
What You Will Do In This Splendid Role
- You'll help lead the day-to-day operation of the restaurant, ensuring excellent standards, smooth operations and a consistently great guest experience.
- Developing and inspiring your team, you'll support the recruitment, training and development of team members, creating an environment where people feel motivated, supported and able to perform at their best.
- You'll take ownership of key performance measures, helping the team achieve targets relating to sales, profitability, guest satisfaction and operational excellence.
- You'll help ensure every guest feels welcome and valued, resolving issues positively and creating experiences that encourage them to return.
- From stock management and labour scheduling to compliance and food safety, you'll help ensure the restaurant operates efficiently, safely and in line with company standards.
What Makes You Splendid
- A people focused leader - you have experience supporting or leading teams in a hospitality, retail, leisure or customer-focused environment and enjoy helping others succeed.
- A strong Communicator - you build positive relationships, communicate clearly and can adapt your approach to different situations and individuals.
- Commercial awareness - you understand how operational decisions impact business performance and enjoy working towards targets and objectives.
- Organised and resilient - you can manage multiple priorities, stay calm under pressure and maintain high standards in a busy environment.
- Passion for great service - you genuinely care about delivering exceptional experiences for guests and creating a positive workplace culture for your team.
We live by our values, and we'd love you to bring them to life every day:
- Nimble – You adapt quickly, think ahead and respond positively to changing priorities.
- Honest – You communicate openly, act with integrity and build trust with your team and guests.
- Brilliant – You strive for excellence, inspire those around you and deliver great results through great people.
- Open – You welcome different perspectives, listen with curiosity and create an environment where people feel respected, included and able to contribute.
Benefits
- Quarterly BONUS that rewards the hustle
- Extra holiday – more time to recharge
- Life assurance – we’ve got you covered
- Free meal every shift
- 25% staff discount
- Gym discounts to keep you moving
- 200+ high street perks & cashback
- Wellbeing support that actually helps
Assistant Restaurant General Manager - (North East) in Newcastle upon Tyne employer: The Grand, York
At Splendid Hospitality Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and empowered to thrive. As an Assistant Restaurant General Manager in the North East, you'll enjoy competitive compensation, generous benefits including quarterly bonuses and extra holiday, and ample opportunities for personal and professional growth within a supportive environment that champions great service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Restaurant General Manager - (North East) in Newcastle upon Tyne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Grand, York. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Grand, York
Don't be shy about reaching out to The Grand, York directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Restaurant General Manager - (North East) in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Grand, York and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Grand, York
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
