At a Glance
- Tasks: Deliver exceptional service and create memorable experiences at various events.
- Company: Join the vibrant team at Hilton London Bankside.
- Benefits: Enjoy competitive pay, discounts, wellbeing support, and career development opportunities.
- Other info: Work in a welcoming family-like atmosphere that values your contributions.
- Why this job: Be part of a dynamic environment where every day brings new challenges and excitement.
- Qualifications: Great communication skills and a positive, can-do attitude are essential.
The predicted salary is between 28000 - 30000 £ per year.
Just like no two days are the same, no two events are alike. We are looking for someone who enjoys delivering exceptional service and creating memorable experiences for our guests. You’ll bring energy, professionalism, and attention to detail to every event, whether serving during intimate meetings or large-scale functions. Your ability to think on your feet, communicate clearly, and work both independently and as part of a team will help ensure that every event runs smoothly and exceeds expectations.
Key Responsibilities
- You will be part of the event operations team delivering memorable events and service across all our events areas.
- Think on your feet to meet clients’ needs, anticipate and respond to guest needs promptly, maintaining a positive, can-do attitude.
- Have great communication skills: you’ll be greeting organisers, ensuring guests’ needs are met and working with others to achieve the department’s KPIs.
- Complete opening and closing duties, including restocking, maintaining cleanliness, while maintaining a polished and professional appearance.
- Communicate effectively with organisers, colleagues, and supervisors to ensure smooth event operations.
- Deliver exceptional, professional service throughout each event, ensuring guest satisfaction at every stage.
What makes you Splendid?
- Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others.
- Nimble - You’re someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative.
- Brilliant - You bring energy, creativity, and a commitment to excellence—and you enjoy the process as much as the results.
- Honest - You’ll be part of a team that believes in doing the right thing.
We’re a family where everyone’s welcome and welcoming. We believe in creating a space where people feel seen, heard, and valued.
Benefits
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and high-street discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
Meeting & Events - Team Member employer: The Grand, York
At Hilton London Bankside, we pride ourselves on being an exceptional employer that values warmth, agility, and excellence in service. Our vibrant work culture fosters a sense of belonging, where every team member is encouraged to grow through comprehensive learning and development opportunities. With competitive benefits like hotel discounts, wellbeing support, and financial flexibility, we ensure our employees feel valued and empowered to create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting & Events - Team Member
✨Tip Number 1
Network like a pro! Attend industry events or local meet-ups related to meetings and events. Chat with people, share your passion for creating memorable experiences, and don’t forget to ask for their contact details. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your energy and enthusiasm shine through. Remember, they’re looking for someone who can bring warmth and professionalism to their team, so be yourself and make a lasting impression.
✨Tip Number 3
Be proactive! If you see a job that excites you, don’t just wait for the application process to open. Reach out directly to the hiring manager or team members via LinkedIn. Express your interest and ask about upcoming opportunities – it shows initiative and can set you apart from the crowd.
✨Tip Number 4
Apply through our website! We love seeing applications come in directly from candidates who are genuinely interested in joining our team. It’s a great way to ensure your application gets noticed, and you can showcase your commitment to being part of our Splendid family.
We think you need these skills to ace Meeting & Events - Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for creating memorable experiences. A bit of warmth and energy in your words can go a long way.
Tailor Your Application:Make sure to tailor your application to the Meeting & Events role. Highlight any relevant experience you have in event operations or customer service. We love seeing how your skills align with our values of being open, nimble, brilliant, and honest!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, especially when it comes to understanding your experience and how you can contribute to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Splendid family!
How to prepare for a job interview at The Grand, York
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Meeting & Events Team Member. Familiarise yourself with the types of events the company hosts and think about how your skills can contribute to delivering exceptional service.
✨Show Off Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to think on your feet.
✨Emphasise Teamwork and Initiative
Be ready to discuss times when you've worked as part of a team or taken the initiative to solve a problem. Highlighting your ability to collaborate and adapt will show that you embody the values of being open and nimble.
✨Dress the Part
First impressions matter! Make sure you arrive looking polished and professional. This not only reflects your attention to detail but also aligns with the company’s emphasis on maintaining a professional appearance during events.
