At a Glance
- Tasks: Lead event setups and ensure every detail is perfect for unforgettable experiences.
- Company: Join the Hilton London Bankside team, known for its vibrant culture.
- Benefits: Enjoy discounts, wellbeing support, and career development opportunities.
- Other info: Dynamic role with diverse tasks and excellent growth potential.
- Why this job: Be the backbone of amazing events and create lasting memories for guests.
- Qualifications: Strong organisational skills and a passion for teamwork are essential.
The predicted salary is between 28325 - 28325 £ per year.
Imagine being the person who ensures every event is set up for success before the first guest arrives. From conferences and banquets to weddings and special events, you'll play a vital role behind the scenes, ensuring every room is prepared, every detail is in place and every event runs smoothly. As Head Porter, you'll lead the delivery of event set‑ups and room changes, support beverage and bar service preparation, and ensure all function spaces, public areas and back‑of‑house areas are maintained to the highest standards. No two days are the same, so you'll need a hands‑on approach, strong organisational skills and the ability to adapt quickly to changing priorities. We're looking for someone who takes pride in getting the details right and enjoys working as part of a team to create exceptional guest experiences. With a keen eye for detail, a proactive mindset and a commitment to high standards, you'll help ensure every event is delivered seamlessly, leaving a lasting impression on our guests and clients.
Key Responsibilities
- Review and understand Banquet Event Orders (BEOs) to ensure accurate event preparation and execution.
- Coordinate set‑ups for function areas, ensuring all bar equipment, beverages, and supplies are ready for service.
- Maintain cleanliness, organisation, and proper storage of inventory and equipment before and after events.
- Work collaboratively with the banquet and events team to deliver smooth, efficient event operations.
- Communicate effectively with Managers regarding guest requests, challenges, or service updates.
- Lead by example, upholding high standards of service, safety, hygiene, and professional presentation.
What makes you Splendid?
We live by our values, and we’d love you to bring them to life every day:
- Open - You believe that great work starts with great relationships, you’ll feel right at home here.
- Nimble - You’ll be empowered to make decisions and drive change because here, bold thinking is encouraged.
- Brilliant - You bring energy, creativity, and a commitment to excellence—and you enjoy the process as much as the results.
- Honest - We take pride in our work and believe that enjoying the journey is just as important as the destination.
Benefits
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
Meeting & Events - Head Porter employer: The Grand, York
At Hilton London Bankside, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to excel. As a Head Porter in our Meeting & Events department, you'll not only play a crucial role in delivering exceptional guest experiences but also benefit from a comprehensive rewards package, including employee assistance programmes, hotel discounts, and ample opportunities for personal and professional growth. Join us to be part of a dynamic team that values open communication, creativity, and a commitment to excellence in everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting & Events - Head Porter
✨Tip Number 1
Get to know the venue! Familiarise yourself with Hilton London Bankside and its event spaces. This way, when you walk in for an interview, you can confidently discuss how you'd handle specific setups and challenges.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at industry events. A friendly chat can give you insider info and might just land you a referral, which is always a bonus!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed events or tackled unexpected issues. We love hearing about your hands-on experiences!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our Splendid team!
We think you need these skills to ace Meeting & Events - Head Porter
Some tips for your application 🫡
Show Your Passion for Events:When you're writing your application, let your enthusiasm for events shine through! We want to see that you’re excited about creating exceptional guest experiences and that you understand the importance of every detail in making an event successful.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of Head Porter, so don’t be shy about showcasing your organisational skills and hands-on approach!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Splendid team!
How to prepare for a job interview at The Grand, York
✨Know Your BEOs
Before the interview, make sure you understand what Banquet Event Orders (BEOs) are and how they impact event preparation. Familiarise yourself with the key details that need to be considered for successful event execution, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks or events in the past. Highlight your ability to stay organised and adapt quickly to changing priorities, as these skills are crucial for a Head Porter role. Bring a notepad to jot down any questions or points during the interview to demonstrate your proactive approach.
✨Teamwork Makes the Dream Work
Be ready to discuss your experience working collaboratively with teams. Share specific instances where you contributed to a smooth event operation or helped resolve challenges. This will illustrate your commitment to creating exceptional guest experiences and your ability to lead by example.
✨Emphasise Your Attention to Detail
During the interview, emphasise your keen eye for detail. Provide examples of how your attention to detail has positively impacted previous events or projects. This will resonate well with the values of the company and show that you take pride in delivering high standards.
