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For Companies At a Glance
- Tasks: Manage and oversee all Conference and Banquet operations for unforgettable events.
- Company: Join the Hilton London Bankside team, known for its vibrant culture.
- Benefits: Enjoy discounts, wellbeing support, and career development opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be at the forefront of exciting events and create memorable experiences.
- Qualifications: Strong leadership skills and a passion for exceptional customer service.
The predicted salary is between 29129 - 29129 £ per year.
Just as no two days are the same, no two events are alike. As a Floor Manager, you will be responsible for managing all Conference and Banquet operations to deliver an excellent guest experience. You will do more than just welcome our guests. You will be on the front line for all our events to ensure that every event is a success working alongside other M&E Floor Managers and the Assistant Meeting & Events Operations Manager.
Key Responsibilities
- Oversee all Conference & Banqueting (M&E) operations, ensuring the highest standards of service, efficiency, and brand compliance.
- Manage, delegate and develop a large team of staff, including performance management and training.
- Serve as the primary client liaison, addressing queries and maintaining exceptional customer service with a focus on continuous improvement.
- Control operational and departmental costs, including payroll, beverage sales, and wastage, to optimize profitability.
- Ensure readiness for all emergencies by maintaining full knowledge of procedures and training staff accordingly.
- Maintain strong communication and work relationships across all within your department and other hotel departments, as well as with external clients and suppliers.
What makes you Splendid?
We live by our values, and we’d love you to bring them to life every day:
- Open - You believe that great work starts with great relationships, you’ll feel right at home here.
- Nimble - You’re someone who enjoys solving problems quickly and creatively.
- Brilliant - You’re someone who’s passionate about doing great work and always looking for ways to improve.
- Honest - You’re someone who leads with integrity and communicates openly.
Benefits
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
Meeting & Events - Floor Manager employer: The Grand, York
Contact Detail:
The Grand, York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting & Events - Floor Manager
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the Meeting & Events sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for events shine through. Share your ideas on how to make events memorable – it’ll set you apart from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like Hilton London Bankside, and express your interest in working with them. A little initiative goes a long way!
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings listed there, and it’s the best way to ensure your application gets seen. Plus, you’ll be part of our community right from the start!
We think you need these skills to ace Meeting & Events - Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Floor Manager role. Highlight your experience in managing events and teams, as well as any customer service achievements. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the Meeting & Events industry and how you embody our values of being Open, Nimble, Brilliant, and Honest. Keep it engaging and personal – we love a good story!
Showcase Your Problem-Solving Skills: As a Floor Manager, you'll need to think on your feet. In your application, share examples of how you've tackled challenges in past roles. We want to know how you’ve turned potential disasters into success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at The Grand, York
✨Know Your Events
Familiarise yourself with the types of events the company hosts. Research their past conferences and banquets to understand their style and standards. This will help you speak confidently about how you can contribute to their success.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on delegation, training, and performance management. Highlight your ability to motivate and develop staff.
✨Emphasise Customer Service Excellence
Prepare to discuss your approach to customer service. Think of specific instances where you went above and beyond for clients. This role requires exceptional service, so demonstrating your commitment to guest satisfaction is key.
✨Be Ready for Problem-Solving Scenarios
Expect questions about how you would handle emergencies or unexpected issues during events. Think through potential scenarios and articulate your problem-solving strategies clearly. Show that you can remain calm and effective under pressure.