At a Glance
- Tasks: Lead event setups and ensure every detail is perfect for guest experiences.
- Company: Join the vibrant team at Hilton London Bankside.
- Benefits: Enjoy discounts, wellbeing support, and career development opportunities.
- Other info: Dynamic role with no two days the same.
- Why this job: Be the behind-the-scenes hero making events unforgettable.
- Qualifications: Strong organisational skills and a passion for teamwork.
The predicted salary is between 28325 - 28325 £ per year.
Imagine being the person who ensures every event is set up for success before the first guest arrives. From conferences and banquets to weddings and special events, you'll play a vital role behind the scenes, ensuring every room is prepared, every detail is in place and every event runs smoothly.
As Head Porter, you'll lead the delivery of event set‑ups and room changes, support beverage and bar service preparation, and ensure all function spaces, public areas and back‑of‑house areas are maintained to the highest standards. No two days are the same, so you'll need a hands‑on approach, strong organisational skills and the ability to adapt quickly to changing priorities.
We're looking for someone who takes pride in getting the details right and enjoys working as part of a team to create exceptional guest experiences. With a keen eye for detail, a proactive mindset and a commitment to high standards, you'll help ensure every event is delivered seamlessly, leaving a lasting impression on our guests and clients.
Key Responsibilities- Review and understand Banquet Event Orders (BEOs) to ensure accurate event preparation and execution.
- Coordinate set‑ups for function areas, ensuring all bar equipment, beverages, and supplies are ready for service.
- Maintain cleanliness, organisation, and proper storage of inventory and equipment before and after events.
- Work collaboratively with the banquet and events team to deliver smooth, efficient event operations.
- Communicate effectively with Managers regarding guest requests, challenges, or service updates.
- Lead by example, upholding high standards of service, safety, hygiene, and professional presentation.
We live by our values, and we’d love you to bring them to life every day:
- Open - You believe that great work starts with great relationships, you’ll feel right at home here.
- Nimble - You’ll be empowered to make decisions and drive change because here, bold thinking is encouraged.
- Brilliant - You bring energy, creativity, and a commitment to excellence—and you enjoy the process as much as the results.
- Honest - We take pride in our work and believe that enjoying the journey is just as important as the destination.
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
Meeting & Events - Head Porter in London employer: The Grand, York
At Hilton London Bankside, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to excel. As a Head Porter, you'll not only play a crucial role in delivering exceptional guest experiences but also benefit from a comprehensive rewards package, including employee assistance programmes, generous discounts, and ample opportunities for personal and professional growth. Join us in a dynamic environment that encourages creativity and collaboration, ensuring that no two days are the same while you contribute to memorable events.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting & Events - Head Porter in London
✨Tip Number 1
Get to know the venue! Familiarise yourself with Hilton London Bankside and its event spaces. This way, you can confidently discuss how your skills align with their needs during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and might even lead to a referral!
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've successfully managed events or tackled challenges in the past. We want to see that you can handle the fast-paced environment of event operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at Splendid.
We think you need these skills to ace Meeting & Events - Head Porter in London
Some tips for your application 🫡
Show Your Passion for Events:When writing your application, let your enthusiasm for events shine through! Share any relevant experiences that highlight your love for creating memorable guest experiences. We want to see how you can bring that energy to our team.
Be Detail-Oriented:As a Head Porter, attention to detail is key. Make sure your application is free from typos and errors. Use clear and concise language to demonstrate your organisational skills. Remember, we appreciate candidates who take pride in getting the details right!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Highlight your experience with event set-ups, teamwork, and any leadership roles you've had. We love seeing how you fit into our values and culture.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to explore more about our company and what makes us splendid!
How to prepare for a job interview at The Grand, York
✨Know Your BEOs
Before the interview, make sure you understand what Banquet Event Orders (BEOs) are and how they impact event preparation. Familiarise yourself with the details of how events are set up and executed, as this will show your potential employer that you're proactive and detail-oriented.
✨Showcase Your Organisational Skills
Be ready to discuss specific examples of how you've successfully managed multiple tasks or events in the past. Highlight your ability to adapt quickly to changing priorities, as this is crucial for the Head Porter role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Teamwork
Since this role involves working closely with a team, be prepared to talk about your experience collaborating with others. Share stories that demonstrate your ability to lead by example and maintain high standards of service, safety, and hygiene while fostering a positive team environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company culture and values. Inquire about how the team collaborates during events or how they uphold their commitment to excellence. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
