At a Glance
- Tasks: Welcome guests, serve food and drinks, and create memorable experiences.
- Company: Join the vibrant team at Hilton London Bankside.
- Benefits: Enjoy competitive pay, discounts, wellbeing support, and career development.
- Other info: Flexible hours and opportunities for growth in a supportive environment.
- Why this job: Be part of a fun, diverse team that values your energy and creativity.
- Qualifications: No prior experience needed, just a positive attitude and willingness to learn.
The predicted salary is between 28000 - 30000 £ per year.
As a member of our Food & Beverage team, you will be attentive to the guests’ needs from the moment they arrive, make recommendations and serve accurately and efficiently. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.
What You Will Do In This Splendid Role:
- Welcome guests warmly and professionally, guide them through the menu and specials, and provide attentive food and beverage service that exceeds expectations.
- To be fully knowledgeable about all the allergens and their presence in the dishes and drinks offered in the outlet, and to know where to find all the information.
- To be aware of all F&B Promotions in place in the Hotel and to communicate them to guests when appropriate.
- Support daily outlet operations, including opening and closing procedures, order taking, serving, and maintaining cleanliness and presentation standards.
- Encourage the highest standards across all areas (customer service, hygiene, health and safety).
What Makes You Splendid:
- Open - If you believe that great work starts with great relationships, you’ll feel right at home here.
- Nimble - We’re looking for someone who thrives in a fast‑paced, agile environment and isn’t afraid to take initiative.
- Brilliant - If you’re someone who takes pride in your craft and thrives on making a difference, we’d love to hear from you.
- Honest - You’ll be part of a team that believes in doing the right thing.
We’re a family where everyone’s welcome and welcoming. We believe in creating a space where people feel seen, heard, and valued.
Our Splendid Benefits:
- Employee Assistance Programme (EAP) – Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts – Stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts – Enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance – Peace of mind for you and your loved ones.
- Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream – Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - Auto enrolment into the company pension scheme.
- Learning & Development - Opportunities available to progress your skills and career.
Food & Beverage - Team Member in London employer: The Grand, York
At Hilton London Bankside, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With competitive benefits such as flexible wage access, employee discounts, and robust learning and development opportunities, we empower our staff to thrive both personally and professionally in a dynamic environment that prioritises guest satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage - Team Member in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you connect with them during your chat!
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to simulate guest interactions. Being able to showcase your warm and professional approach will definitely impress the hiring team.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and the team. Ask about their favourite part of working there or how they celebrate team successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our splendid team at Hilton London Bankside!
We think you need these skills to ace Food & Beverage - Team Member in London
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our fun and welcoming environment.
Tailor Your Application:Make sure to customise your application for the Food & Beverage Team Member role. Highlight any relevant experience or skills that align with our values of being open, nimble, brilliant, and honest. This will help us see why you’re a great fit!
Show Your Passion:We love candidates who are passionate about food and beverage service! Share any experiences where you've gone above and beyond for guests or how you’ve created memorable moments in previous roles. It’s all about that positive energy!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this splendid opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Grand, York
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and any specials. This shows that you’re genuinely interested in the role and can engage with guests about their options. It’s a great way to demonstrate your enthusiasm for food and beverage service!
✨Show Off Your People Skills
Since this role is all about creating a warm and welcoming atmosphere, be prepared to share examples of how you’ve provided excellent customer service in the past. Think of specific situations where you went above and beyond to make someone’s experience memorable.
✨Be Ready to Discuss Allergens
Understanding allergens is crucial in the food and beverage industry. Brush up on common allergens and how they relate to the dishes on the menu. Being knowledgeable will not only impress your interviewers but also show that you prioritise guest safety.
✨Embrace the Company Values
Familiarise yourself with the company’s values: Open, Nimble, Brilliant, and Honest. Think of ways you can embody these values in your responses during the interview. Showing that you align with their culture will make you a standout candidate!
