At a Glance
- Tasks: Assist guests with luggage and ensure a seamless arrival and departure experience.
- Company: Join the Hilton London Bankside, a vibrant and welcoming hotel.
- Benefits: Enjoy competitive pay, discounts, wellbeing support, and career development opportunities.
- Other info: Great opportunity for growth in a supportive team atmosphere.
- Why this job: Be the friendly face that enhances guest experiences in a dynamic environment.
- Qualifications: A passion for hospitality and excellent communication skills.
The predicted salary is between 12 - 12 £ per hour.
You play a key role in the concierge team and in the wider hotel as you are often the first and last point of contact for all our hotel guests. Together with the team, you will provide efficient and courteous assistance with luggage, rooming and seamless arrival and departure experience. Enhance guest experience by having some knowledge of the local area and about what the hotel offers its guests.
What You Will Do In This Splendid Role:
- Delivery and collection of guests luggage, long and short term storage of luggage assisting the doorperson.
- Ensuring the cleanliness and security of the lobby area.
- Ensure every guest leaving the hotel has all they need for their onward journey including assisting with taxis, providing directions and assisting with luggage.
- Answer guest queries relating to the local area, travel arrangements and other facilities within and outside the hotel.
- Managing the valet parking and taking care of guest’s cars when needed.
- Assist with other departments where necessary.
What Makes You Splendid:
- Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others.
- Nimble - You’re someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative.
- Brilliant - You’re someone who takes pride in your craft and thrives on making a difference.
- Honest - You’ll be part of a team that believes in doing the right thing.
We believe trust is earned through integrity. When we make a commitment, we stand by it because that’s how we’d expect to be treated.
Our Splendid Benefits:
- Employee Assistance Programme (EAP) – Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts – Stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts – Enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance – Peace of mind for you and your loved ones.
- Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream – Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - Auto enrolment into the company pension scheme.
- Learning & Development - Opportunities available to progress your skills and career.
Concierge - Luggage Porter in London employer: The Grand, York
At Hilton London Bankside, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member plays a vital role in creating memorable experiences for our guests. With competitive pay, comprehensive benefits including wellness support and career development opportunities, we ensure our employees feel valued and empowered to thrive in their roles. Join us in a dynamic environment that celebrates initiative and integrity, making every day at work a splendid one.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge - Luggage Porter in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're nearby, pop into the hotel and ask to speak with someone from the concierge team. A friendly face can make a lasting impression and show your enthusiasm for the role.
✨Tip Number 3
Brush up on your local knowledge! Guests will appreciate your insights about the area, so be ready to share some tips on attractions, restaurants, and transport options when you chat with potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our splendid team at Hilton London Bankside.
We think you need these skills to ace Concierge - Luggage Porter in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples that relate to the concierge role, like your ability to assist guests or knowledge of the local area.
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications quickly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Grand, York
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Concierge - Luggage Porter. Familiarise yourself with tasks like luggage handling, guest assistance, and local area knowledge. This will help you demonstrate your readiness to contribute to the team.
✨Showcase Your People Skills
As the first and last point of contact for guests, it's crucial to highlight your interpersonal skills. Prepare examples of how you've provided excellent customer service in the past. Be ready to discuss how you create a welcoming environment and handle guest queries effectively.
✨Demonstrate Initiative
In a fast-paced hotel environment, being nimble is key. Think of situations where you've taken the initiative to solve problems or improve processes. Share these experiences during your interview to show that you're proactive and can thrive under pressure.
✨Research the Hotel
Take some time to learn about Hilton London Bankside and its offerings. Knowing about the hotel's amenities and the local area will not only impress your interviewers but also prepare you to answer guest queries confidently. It shows you're genuinely interested in the role and the company.
