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- Tasks: Welcome guests with warmth and ensure their night is comfortable and safe.
- Company: Join the friendly team at Holiday Inn Express - Leeds East.
- Benefits: Enjoy discounts, wellbeing support, and career development opportunities.
- Other info: Flexible part-time role with unique nightly experiences.
- Why this job: Be the first friendly face guests see and create memorable experiences.
- Qualifications: Warm personality, great communication skills, and adaptability.
The predicted salary is between 13 - 13 £ per hour.
Picture this: the doors open, and you’re the first friendly face our night guests see. You welcome them with warmth, check them in smoothly, and before long they’re feeling right at home. Later, you might be recommending your favourite local spot, helping a couple discover a hidden gem, or making sure a weary traveller has everything they need for a good night’s sleep. Every shift is unique, new guests, new stories, new chances to make someone’s stay special. As a Night Guest Service Team Member, you’re more than part of the team - you’re part of the memories our guests will take with them long after they leave.
Key Responsibilities
- As the friendly face of the hotel at night, you’ll play a key role in making sure our guests feel comfortable, cared for, and safe.
- A warm, approachable personality that helps guests feel at ease the moment they arrive.
- Confidence in handling late check-ins, guest requests, and those unexpected "night-time" moments with calm and professionalism.
- Great communication skills, with a knack for sharing local tips and hotel know-how to make each stay extra special.
- Flexibility to support across departments when needed, whether that’s helping with light cleaning, preparing simple food & drink, or liaising with housekeeping.
- A strong sense of responsibility, keeping things running smoothly and ensuring guests enjoy a safe and restful night.
What makes you Splendid?
- Open - You’re friendly, approachable, and make guests feel instantly at ease, even in the late-night hours.
- Nimble - You adapt quickly, handling late check-ins, unexpected requests, and supporting colleagues across departments with ease.
- Brilliant - You take pride in the little details that make a guest’s stay special, delivering service with care and attention.
- Honest - You’re reliable, trustworthy, and someone guests and teammates can count on throughout the night.
Bring your spark and care - we’ll support your growth.
Benefits
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
Guest Service Team Member - Nights in Leeds employer: The Grand, York
Contact Detail:
The Grand, York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Team Member - Nights in Leeds
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the local area, amenities, and services we offer. This way, when you meet guests, you can share those insider tips that make their stay unforgettable.
✨Tip Number 2
Practice your warm welcome! First impressions matter, especially at night. Work on your greeting skills so every guest feels like they’re stepping into a home away from home as soon as they walk through the door.
✨Tip Number 3
Stay calm under pressure! Night shifts can bring unexpected situations. Keep your cool and show off your problem-solving skills – it’s all about making sure our guests feel safe and cared for, no matter what.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining our team. Plus, we love seeing your enthusiasm right from the start!
We think you need these skills to ace Guest Service Team Member - Nights in Leeds
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off that warm and approachable vibe that makes guests feel at home.
Tailor Your Application: Make sure to highlight your relevant experience and skills that match the job description. If you've got a knack for handling late check-ins or sharing local tips, shout about it! We love seeing how you can bring our values to life.
Keep It Clear and Concise: While we want to know all about you, keep your application straightforward. Use clear language and avoid jargon. This helps us get to know you better without any confusion!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Grand, York
✨Show Your Warmth
As a Guest Service Team Member, your personality is key. Make sure to convey your friendly and approachable nature during the interview. Practice greeting the interviewer with a smile and a warm introduction, just as you would with a guest.
✨Demonstrate Adaptability
The role requires flexibility, so be ready to discuss times when you've successfully handled unexpected situations. Share specific examples of how you've adapted to changes or challenges in previous roles, showcasing your nimbleness.
✨Highlight Communication Skills
Great communication is essential for this position. Prepare to talk about how you’ve effectively shared information or local tips with guests in the past. Consider role-playing common scenarios to practice your responses and ensure you come across as confident and knowledgeable.
✨Emphasise Responsibility
This job involves ensuring guests feel safe and comfortable throughout the night. Be prepared to discuss your sense of responsibility and reliability. Share examples of how you've maintained high standards in previous jobs, especially in customer service settings.