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- Tasks: Create memorable experiences for guests through friendly service and attention to detail.
- Company: Join the vibrant team at Hotel Indigo - Edinburgh.
- Benefits: Enjoy discounts, wellbeing support, and career development opportunities.
- Other info: Flexible shifts with a dynamic team environment.
- Why this job: Be the warm welcome that makes every guest's stay special.
- Qualifications: A passion for service and a friendly attitude.
The predicted salary is between 12 - 13 £ per hour.
Picture this: the breakfast buffet is buzzing, guests are starting their day with a smile, and you’re right there making sure everything runs smoothly. Later, you’re serving coffee with a friendly word, suggesting the best dish on the menu, or helping a family enjoy a relaxed dinner together. Every shift brings something new, different faces, different stories, and plenty of chances to create those little moments guests remember long after they leave. As a Food & Beverage Team Member, you’re more than service, you’re the warm welcome, the attentive support, and the finishing touch that makes every stay feel special.
What You Will Do In This Splendid Role:
- You’ll be at the heart of the guest experience - the smile, the service, and the care that make every visit memorable.
- Welcome and serve guests with warmth, making every interaction feel personal.
- Preparing the restaurant, bar, or lounge so every shift is ready to run smoothly.
- Serve food and drinks confidently, with an eye for detail.
- Handle payments and follow safety and security standards.
- Work flexibly across shifts, always ready to support your team.
What Makes You Splendid:
- Open - Welcoming and friendly, making every guest and team member feel at home.
- Nimble - Quick on your feet, handling busy shifts and unexpected moments with ease.
- Brilliant - Delights guests with attentive, high-quality service and a genuine smile.
- Honest - Trustworthy and reliable, following policies and keeping everyone safe.
Bring your spark, your smile, and your love of great service, we’ll make sure you have everything you need to shine.
Our Splendid Benefits:
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
Guest Service Team Member - Food & Beverage employer: The Grand, York
Contact Detail:
The Grand, York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Team Member - Food & Beverage
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about guest interaction, think of some scenarios where you can showcase your warm and friendly service. Role-play with a mate or even in front of the mirror to boost your confidence.
✨Tip Number 3
Be ready to share your stories! During the interview, think of examples from your past experiences that highlight your ability to handle busy shifts or tricky situations. This will show them you’re nimble and can keep things running smoothly.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team dynamics or what a typical day looks like. It’s a great way to demonstrate your enthusiasm for the role and helps you figure out if it’s the right fit for you.
We think you need these skills to ace Guest Service Team Member - Food & Beverage
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest service and any fun experiences you've had in similar roles.
Tailor Your Application: Make sure to tailor your application to the Guest Service Team Member role. Highlight your relevant experience in food and beverage, and how you embody our values of being open, nimble, brilliant, and honest.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this splendid opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Grand, York
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Guest Service Team Member involves. Familiarise yourself with the responsibilities like serving food and drinks, preparing the restaurant, and creating memorable guest experiences. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about guest interaction, be ready to demonstrate your communication skills. Think of examples where you've provided excellent service or resolved issues for customers. Practising these scenarios can help you articulate your experience effectively during the interview.
✨Emphasise Flexibility and Teamwork
The job requires working flexibly across shifts and supporting your team. Be prepared to discuss how you've adapted to changing situations in previous roles and how you work well with others. Highlighting your nimbleness and reliability will resonate well with the interviewers.
✨Bring Your Spark and Smile
Remember, this position is about creating a warm and welcoming atmosphere. During the interview, let your personality shine through. A genuine smile and positive attitude can go a long way in making a great impression. Show them that you embody the values they cherish!