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- Tasks: Create a warm atmosphere for guests and handle bookings with a friendly approach.
- Company: Join the vibrant team at Hotel Indigo - Edinburgh.
- Benefits: Enjoy discounts, wellbeing support, and career development opportunities.
- Other info: Flexible shifts and a dynamic work environment await you.
- Why this job: Make memorable experiences for guests while building your skills in hospitality.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 25000 - 27000 £ per year.
As a Guest Service Team Member, you’ll deliver a friendly and efficient service that creates a warm and welcoming atmosphere for every guest. You’ll be attentive from the moment they arrive, ready with recommendations, and you’ll serve accurately and efficiently. Whether you’re handling a booking, answering a query, or supporting across departments, your approach is always informed, friendly and effective. Every shift brings something different, new people, new stories, new opportunities to make someone’s day brighter and that’s what makes this role so special. You’re not just part of the team, you’re part of the memories our guests will take with them long after they leave.
What You Will Do In This Splendid Role:
- As the first point of contact, you’ll play a key role in shaping our guests’ stay, offering a warm welcome and support that turn good visits into great ones.
- Using your approachable personality to build great connections with guests.
- Demonstrating your confidence in handling check‑ins, bookings and guest requests.
- You’ll bring great communication skills and love sharing your local know‑how to help guests make the most of their stay.
- A team player who’s flexible and happy to help wherever needed.
What Makes You Splendid:
- Open – You’re friendly and welcoming, helping guests feel right at home.
- Nimble – You adapt quickly, handling whatever the day brings with ease.
- Brilliant – You take pride in the little touches that make a big difference.
- Honest – You’re reliable and trustworthy, building confidence through your actions.
Show up with your spark and care for others, and we’ll provide the tools for you to thrive.
Our Splendid Benefits:
- Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance – peace of mind for you and your loved ones.
- Salary Sacrifice – Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream – access your earned wages up to 50% whenever you need them, giving you financial flexibility and Highstreet discounts available.
- Pension – auto enrolment into the company pension scheme.
- Learning & Development – opportunities available to progress your skills and career.
Guest Service Team Member employer: The Grand, York
Contact Detail:
The Grand, York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Team Member
✨Tip Number 1
Get to know the hotel and its surroundings! Familiarise yourself with local attractions, restaurants, and events. This way, when you chat with guests, you can share insider tips that make their stay even more enjoyable.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly greeting or handling a guest's request, being clear and approachable is key. Role-play with friends or family to build your confidence before the big day.
✨Tip Number 3
Show your personality! Guests love a warm and welcoming vibe, so let your unique spark shine through. Share a smile and be genuinely interested in their stories – it makes all the difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our splendid benefits right there!
We think you need these skills to ace Guest Service Team Member
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature. Remember, this role is all about creating connections with guests.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we’re looking for. Mention your experience with customer service and how you can bring a warm welcome to our guests at Hotel Indigo - Edinburgh.
Show Your Local Know-How: If you’ve got local tips or favourite spots in Edinburgh, share them! This shows us that you’re not just a team player but also someone who can enhance our guests' experience with your knowledge of the area.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at The Grand, York
✨Know the Company and Role
Before your interview, take some time to research Hotel Indigo and understand what they value in a Guest Service Team Member. Familiarise yourself with their mission and the specific responsibilities of the role so you can tailor your answers to show how you fit in.
✨Showcase Your People Skills
As a Guest Service Team Member, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve successfully interacted with customers or resolved issues. This will demonstrate your friendly and approachable personality.
✨Be Ready for Situational Questions
Expect questions that assess how you handle various situations, like difficult guests or busy periods. Think of scenarios where you’ve shown adaptability and problem-solving skills, as these are key traits for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.