At a Glance
- Tasks: Manage guest inquiries and feedback, ensuring exceptional service and satisfaction.
- Company: Join Hilton London Bankside, a vibrant hotel known for its commitment to guest experience.
- Benefits: Enjoy perks like hotel discounts, life assurance, and access to a confidential Employee Assistance Programme.
- Other info: This full-time role is based in London, offering a competitive salary of £34,000 per year.
- Why this job: Be at the forefront of creating memorable experiences in a dynamic hospitality environment.
- Qualifications: Passion for guest relations and a commitment to delivering five-star service are essential.
The predicted salary is between 30000 - 32450 £ per year.
As a Guest Relations Manager, you’ll be at the heart of creating memorable experiences for every guest who walks through our doors. From the very first interaction to the moment they leave, you’ll ensure each guest feels truly valued and cared for. Working closely with our wider team, you’ll help deliver a seamless service that feels effortless, while always looking for ways to elevate the guest experience even further.
What You Will Do In This Splendid Role
- Be the primary point of contact for guest inquiries, requests, and feedback, handling each with professionalism and genuine care.
- Foster guest satisfaction and loyalty by creating a warm and welcoming atmosphere where every guest feels special and well cared for.
- Resolve guest concerns quickly and proactively, always aiming to exceed expectations.
- Work collaboratively with all departments to ensure smooth, five‑star service at every stage of the guest journey.
- Continuously look for opportunities to enhance the guest experience and bring fresh ideas to improve service delivery.
What Makes You Splendid
- Open - If you believe that great work starts with great relationships, you’ll feel right at home here.
- Nimble - We’re a nimble organisation; our independence empowers us to make bold decisions quickly and create meaningful change.
- Brilliant - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve.
- Honest - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve.
Bring your personality, positivity and passion for people and we’ll give you the training and support to shine.
Our Splendid Benefits
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and high street discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
Guest Relations - Manager employer: The Grand, York
Hilton London Bankside offers a supportive work environment with benefits like food and beverage discounts and a pension scheme. Located in London, the hotel prioritises employee wellbeing through initiatives like the Employee Assistance Programme. Join a team that values relationships and continuous improvement.
