Front Office Team Member - Nights

Picture this: it’s late, and the world outside has slowed down, and you’re the reassuring presence welcoming our night guests. You check them in with ease, answer their questions, and make sure they feel instantly at home. As the night unfolds, you might be preparing a late-night snack, helping set up for breakfast, or lending a hand to housekeeping so everything is ready for the morning. No two nights are ever the same; sometimes you’re handling bookings and calls, other times you’re supporting across departments to keep the hotel running smoothly. Whatever the task, you approach it with warmth, efficiency, and care.

As a Night Guest Service Team Member, you’re not just working behind the scenes; you’re creating comfort, safety, and those thoughtful touches that guests will remember long after they leave.

What You Will Do In This Splendid Role:

• As the friendly face of the hotel at night, you’ll play a key role in making sure our guests feel comfortable, cared for, and safe.

Here’s what you’ll bring to the role:

• A warm, approachable personality that helps guests feel at ease the moment they arrive.
• Confidence in handling late check-ins, guest requests, and those unexpected “night-time” moments with calm and professionalism.
• Great communication skills, with a knack for sharing local tips and hotel know-how to make each stay extra special.
• Flexibility to support across departments when needed, whether that’s helping with light cleaning, preparing simple food & drink, or liaising with housekeeping.
• A strong sense of responsibility, keeping things running smoothly and ensuring guests enjoy a safe and restful night.

What Makes You Splendid:

• Open - You’re friendly, approachable, and make guests feel instantly at ease, even in the late-night hours.
• Nimble - You adapt quickly, handling late check-ins, unexpected requests, and supporting colleagues across departments with ease.
• Brilliant - You take pride in the little details that make a guest’s stay special, delivering service with care and attention.
• Honest - You’re reliable, trustworthy, and someone guests and teammates can count on throughout the night.

Bring your spark and care - we’ll support your growth.

Our Splendid Benefits:

• Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance – peace of mind for you and your loved ones.
• Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
• Stream – access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - Auto enrolment into the company pension scheme.
• Learning & Development - Opportunities available to progress your skills and career.