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- Tasks: Create a warm atmosphere for guests and handle bookings with a friendly approach.
- Company: Join The Grand - York, a vibrant hotel with a welcoming culture.
- Benefits: Enjoy competitive pay, discounts, wellbeing support, and career development opportunities.
- Other info: Flexible shifts and a dynamic team environment await you.
- Why this job: Be the first smile guests see and make their stay unforgettable.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 27332 - 27332 £ per year.
As a Front Office Team Member, you’ll deliver a friendly and efficient service that creates a warm and welcoming atmosphere for every guest. You’ll be attentive from the moment they arrive, ready with recommendations, and you’ll serve accurately and efficiently. Whether you’re handling a booking or answering a query, your approach is always informed, friendly and effective. Every shift brings something different, new people, new stories, new opportunities to make someone’s day brighter. And that’s what makes this role so special. You’re not just part of the team, you’re part of the memories our guests will take with them long after they leave.
What You Will Do In This Splendid Role
As the first point of contact, you’ll play a key role in shaping our guests’ stay, offering a warm welcome and support that turn good visits into great ones. Here’s what you’ll be doing:
- Using your approachable personality to build great connections with guests.
- Demonstrating your confidence in handling check-ins, bookings and guest requests.
- You’ll bring great communication skills and love sharing your local know-how to help guests make the most of their stay.
- A team player who’s flexible and happy to help wherever needed.
What Makes You Splendid
We live by our values – and we’d love you to bring them to life every day:
- Open - You’re friendly and welcoming, helping guests feel right at home.
- Nimble - You adapt quickly, handling whatever the day brings with ease.
- Brilliant - You take pride in the little touches that make a big difference.
- Honest - You’re reliable and trustworthy, building confidence through your actions.
Show up with your spark and care for others, and we’ll provide the tools for you to thrive.
Our Splendid Benefits
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) - Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - Stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - Enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - Peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - Auto enrolment into the company pension scheme.
- Learning & Development - Opportunities available to progress your skills and career.
Front Office - Team Member employer: The Grand, York
Contact Detail:
The Grand, York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office - Team Member
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Front Office Team Member, you'll need to be friendly and approachable. Try role-playing common guest interactions with a friend to build your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Be ready to share your local knowledge during the interview. Guests love recommendations on where to eat or what to see, so think of a few go-to spots in York that you can mention. It shows you're engaged and ready to enhance their experience!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. We can't wait to see your application!
We think you need these skills to ace Front Office - Team Member
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature. Remember, this role is all about creating a warm atmosphere for our guests.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we’re looking for. Mention your experience with customer service and how you can bring that brilliant touch to our Front Office team. It’s all about showing us why you’d be a splendid fit!
Show Your Local Know-How: If you’ve got local tips or recommendations, share them in your application! We love team members who can help guests make the most of their stay, so let us know how you can contribute to that experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Grand - York!
How to prepare for a job interview at The Grand, York
✨Know the Company
Before your interview, take some time to research The Grand - York. Understand their values and what makes them unique. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Front Office Team Member, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've successfully interacted with customers or resolved issues. This will demonstrate your friendly and approachable personality.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like a difficult guest or a booking error. Think through these scenarios beforehand and practice your responses. This will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.