At a Glance
- Tasks: Lead a vibrant team to deliver exceptional food and beverage service.
- Company: Join the Hilton London Bankside, a welcoming and dynamic workplace.
- Benefits: Enjoy competitive pay, discounts, wellbeing support, and career development opportunities.
- Other info: Flexible hours and a fun environment await you!
- Why this job: Be part of a passionate team that values creativity and guest satisfaction.
- Qualifications: Experience in hospitality and a knack for motivating others.
The predicted salary is between 30000 - 40000 £ per year.
The key purpose of your role is to provide support and supervise the team’s delivery of customer service and maintain constant floor coverage, ensuring the guest’s needs are continually met at all times. Working closely with the F&B Assistant Manager and F&B Manager to exemplify quality of service, assist with staff training and development, and operational procedures within the F&B outlets.
What You Will Do In This Splendid Role
When working as a Food & Beverage Team Leader you will be the person in charge for the guest journey during our guest’s time in F&B outlets. Here’s what you will be expected to do:
- Demonstrate a thorough understanding of all menu items provided and identifying opportunities for up‑selling and promoting when appropriate.
- To always maintain the highest standards of service and quality, leading by example.
- Liaise with all team members and the kitchen to ensure swift and efficient food and drink service to the tables.
- Encourage team commitment and spirit, motivate team members and ensure the team receive adequate briefings.
- Demonstrate the highest guest focus & ensure individual guest requirements are understood & met by yourself and the team.
- Contribute ideas/suggestions to improve standards & procedures to enable service excellence.
What Makes You Splendid
We live by our values, and we’d love you to bring them to life every day:
- Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others.
- Nimble - If you’re someone who enjoys solving problems quickly and creatively, you’ll fit right in.
- Brilliant - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve.
- Honest - If you’re someone who leads with integrity and communicates openly, you’ll thrive here.
We take pride in our work and believe that enjoying the journey is just as important as the destination.
Our Splendid Benefits
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) – Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts – Stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts – Enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance – Peace of mind for you and your loved ones.
- Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream – Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension – Auto enrolment into the company pension scheme.
- Learning & Development – Opportunities available to progress your skills and career.
Food & Beverage - Team Leader employer: The Grand, York
At Hilton London Bankside, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to excel. As a Food & Beverage Team Leader, you will benefit from comprehensive training and development opportunities, alongside a competitive compensation package that includes employee discounts, wellbeing support, and a commitment to your career growth. Join us in creating memorable guest experiences while enjoying the perks of working in one of London's premier hospitality venues.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage - Team Leader
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the food and beverage industry. A personal recommendation can go a long way in landing that Team Leader role.
✨Tip Number 2
Show up prepared! Research Hilton London Bankside and understand their values and service standards. When you walk into that interview, you want to demonstrate that you’re not just another candidate but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on showcasing your leadership skills and how you can motivate a team to deliver top-notch service. Remember, confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our splendid team at Hilton London Bankside.
We think you need these skills to ace Food & Beverage - Team Leader
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating a welcoming environment and making guests feel special.
Highlight Team Leadership Skills:Make sure to mention any experience you have in leading teams or training others. We’re looking for someone who can motivate and inspire their colleagues, so share examples of how you've done this in the past.
Be Specific About Your Experience:Use specific examples from your previous roles to demonstrate your understanding of food and beverage service. We love details, so don’t be shy about sharing what you’ve learned and how you’ve applied it.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Grand, York
✨Know the Menu Inside Out
Make sure you have a solid understanding of the menu items. This not only shows your enthusiasm for the role but also prepares you to answer questions about food and drink pairings or upselling opportunities during the interview.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading a team. Share specific examples of how you've motivated team members or handled challenges in previous roles. This will demonstrate your capability to supervise effectively.
✨Emphasise Guest Focus
Prepare to talk about how you ensure guest satisfaction. Think of instances where you went above and beyond to meet a guest's needs, as this aligns perfectly with the role's focus on delivering exceptional service.
✨Bring Ideas for Improvement
Since the job involves contributing ideas to enhance service standards, come prepared with suggestions based on your past experiences. This shows that you're proactive and genuinely interested in improving the team's performance.
