Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create a warm atmosphere for guests and handle bookings with a friendly approach.
- Company: Join the vibrant team at Hotel Indigo - Edinburgh.
- Benefits: Enjoy competitive pay, hotel discounts, and 24/7 wellbeing support.
- Other info: Flexible hours and a dynamic work environment await you.
- Why this job: Make memorable experiences for guests while developing your hospitality skills.
- Qualifications: Great communication skills and a friendly personality are essential.
The predicted salary is between 26400 - 26400 £ per year.
As a Guest Service Team Member, you’ll deliver a friendly and efficient service that creates a warm and welcoming atmosphere for every guest. You’ll be attentive from the moment they arrive, ready with recommendations, and you’ll serve accurately and efficiently. Whether you’re handling a booking, answering a query, or supporting across departments, your approach is always informed, friendly and effective. Every shift brings something different, new people, new stories, new opportunities to make someone’s day brighter and that’s what makes this role so special. You’re not just part of the team, you’re part of the memories our guests will take with them long after they leave.
What You Will Do In This Splendid Role:
- As the first point of contact, you’ll play a key role in shaping our guests’ stay, offering a warm welcome and support that turn good visits into great ones.
- Using your approachable personality to build great connections with guests.
- Demonstrating your confidence in handling check‑ins, bookings and guest requests.
- You’ll bring great communication skills and love sharing your local know‑how to help guests make the most of their stay.
- A team player who’s flexible and happy to help wherever needed.
What Makes You Splendid:
- Open – You’re friendly and welcoming, helping guests feel right at home.
- Nimble – You adapt quickly, handling whatever the day brings with ease.
- Brilliant – You take pride in the little touches that make a big difference.
- Honest – You’re reliable and trustworthy, building confidence through your actions.
Show up with your spark and care for others, and we’ll provide the tools for you to thrive.
Our Splendid Benefits:
- Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family.
Guest Service Team Member in Edinburgh employer: The Grand, York
Contact Detail:
The Grand, York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Team Member in Edinburgh
✨Tip Number 1
Get to know the hotel and its surroundings! Familiarise yourself with local attractions, restaurants, and events. This way, when you chat with guests, you can share insider tips that make their stay even more enjoyable.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly greeting or handling a tricky situation, being clear and approachable is key. Role-play with friends or family to build your confidence before the big day.
✨Tip Number 3
Show your personality! When you’re at the interview, let your genuine enthusiasm shine through. Share stories about your past experiences in customer service and how you’ve made a difference for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our values, helping you tailor your approach to what we’re looking for.
We think you need these skills to ace Guest Service Team Member in Edinburgh
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature. Remember, we’re looking for someone who can create a warm atmosphere for our guests.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the Guest Service Team Member role. Use examples from your past experiences that demonstrate your ability to handle bookings, answer queries, and connect with guests. This will show us you’re the perfect fit!
Show Your Local Know-How: Since part of the role involves sharing local recommendations, mention any insider tips or favourite spots in Edinburgh that you love. This not only showcases your knowledge but also your enthusiasm for helping guests make the most of their stay.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the details you need about the role and our splendid benefits right there!
How to prepare for a job interview at The Grand, York
✨Know the Company
Before your interview, take some time to research Hotel Indigo and its values. Understanding their commitment to creating a warm and welcoming atmosphere will help you align your answers with what they’re looking for in a Guest Service Team Member.
✨Show Your Personality
As this role is all about building connections with guests, let your approachable personality shine through during the interview. Share examples of how you've made someone's day brighter in previous roles or experiences.
✨Demonstrate Flexibility
Be prepared to discuss times when you’ve had to adapt quickly to changing situations. This could be anything from handling unexpected guest requests to managing busy periods. Highlighting your nimbleness will show that you can thrive in a dynamic environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they celebrate successes. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.