At a Glance
- Tasks: Welcome guests, serve food and drinks, and create memorable experiences.
- Company: Join the vibrant Hilton London Bankside team with a fun and inclusive culture.
- Benefits: Enjoy competitive pay, discounts, wellbeing support, and career development opportunities.
- Other info: Flexible hours and a chance to grow in the hospitality industry.
- Why this job: Be part of a dynamic team that values positivity and community spirit.
- Qualifications: No prior experience needed, just bring your enthusiasm and a friendly attitude.
The predicted salary is between 26700 - 26700 € per year.
As a member of our Food & Beverage team, you will be attentive to the guests’ needs from the moment they arrive, make recommendations and serve accurately and efficiently. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.
What You Will Do In This Splendid Role
You will be part of the C&E team supporting each other to consistently deliver memorable moments, create a warm and welcoming atmosphere for greater guest experience. Here’s what you will be expected to do:
- Welcome guests warmly and professionally, guide them through the menu and specials, and provide attentive food and beverage service that exceeds expectations.
- To be fully knowledgeable about all the allergens and their presence in the dishes and drinks offered in the outlet, and to know where to find all the information.
- To be aware of all F&B Promotions in place in the Hotel and to communicate them to guests when appropriate.
- Support daily outlet operations, including opening and closing procedures, order taking, serving, and maintaining cleanliness and presentation standards.
- Encourage the highest standards across all areas (customer service, hygiene, health and safety).
What Makes You Splendid
We live by our values, and we’d love you to bring them to life every day:
- Open - If you believe that great work starts with great relationships, you’ll feel right at home here.
- Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative.
- Brilliant - If you’re someone who takes pride in your craft and thrives on making a difference, we’d love to hear from you.
- Honest - You’ll be part of a team that believes in doing the right thing.
We’re a family where everyone’s welcome and welcoming. We believe in creating a space where people feel seen, heard, and valued.
Our Splendid Benefits
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) – Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts – Stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts – Enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance – Peace of mind for you and your loved ones.
- Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream – Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - Auto enrolment into the company pension scheme.
- Learning & Development - Opportunities available to progress your skills and career.
Conference & Events - Team Member employer: The Grand, York
At Hilton London Bankside, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our team members enjoy a range of benefits including flexible wage access, generous hotel discounts, and comprehensive wellbeing support, all while working in a dynamic environment that encourages personal growth and development. Join us to be part of a community that values your contributions and celebrates diversity, making every day at work a splendid experience.
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Events - Team Member
✨Tip Number 1
Get to know the company culture before your interview! Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your people skills! Since this role is all about creating memorable moments for guests, think of examples from your past experiences where you’ve gone above and beyond for someone. Share these stories during your interview to showcase your customer service prowess.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, inquire about the team dynamics or how they celebrate successes. This shows your interest in being part of their community and helps you gauge if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for any roles that match your skills and passion for hospitality.
We think you need these skills to ace Conference & Events - Team Member
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our fun and welcoming environment.
Tailor Your Application:Make sure to customise your application for the Conference & Events role. Highlight your relevant experience in food and beverage service, and mention any specific skills that align with our values of being open, nimble, brilliant, and honest.
Show Enthusiasm:We love a positive attitude! In your application, express your excitement about joining our team and how you can help create memorable moments for our guests. A little enthusiasm goes a long way!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this splendid opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Grand, York
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and any specials. This shows that you’re proactive and genuinely interested in the role. Being able to discuss dishes and drinks confidently will impress the interviewers.
✨Show Your Positive Energy
Since the team values a happy and fun environment, bring your positive energy to the interview. Smile, engage with the interviewers, and demonstrate your enthusiasm for creating memorable guest experiences. It’s all about showing that you can contribute to the team spirit!
✨Understand Allergens and Promotions
Be prepared to discuss allergens and how they relate to the menu items. Knowing this information not only highlights your attention to detail but also shows that you care about guest safety. Additionally, be aware of any current food and beverage promotions to discuss during the interview.
✨Emphasise Teamwork and Initiative
The role requires supporting each other in a fast-paced environment. Share examples from your past experiences where you’ve worked well in a team or taken the initiative. This will demonstrate that you embody the values of being open and nimble, which are crucial for this position.
