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- Tasks: Assist guests with luggage and ensure a seamless arrival and departure experience.
- Company: Join the Hilton London Bankside, a vibrant and welcoming hotel.
- Benefits: Enjoy competitive pay, hotel discounts, and 24/7 wellbeing support.
- Other info: Great opportunities for career growth and skill development.
- Why this job: Be the first and last smile for guests, making their stay unforgettable.
- Qualifications: A friendly attitude and willingness to help others.
The predicted salary is between 26712 - 28000 £ per year.
You play a key role in the concierge team and in the wider hotel as you are often the first and last point of contact for all our hotel guests. Together with the team, you will provide efficient and courteous assistance with luggage, rooming and seamless arrival and departure experience. Enhance guest experience by having some knowledge of the local area and about what the hotel offers its guests.
What You Will Do In This Splendid Role:
- Delivery and collection of guests luggage, long and short term storage of luggage assisting the doorperson.
- Ensuring the cleanliness and security of the lobby area.
- Ensure every guest leaving the hotel has all they need for their onward journey including assisting with taxis, providing directions and assisting with luggage.
- Answer guest queries relating to the local area, travel arrangements and other facilities within and outside the hotel.
- Managing the valet parking and taking care of guest’s cars when needed.
- Assist with other departments where necessary.
What Makes You Splendid:
- Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others.
- Nimble - You’re someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative.
- Brilliant - You’re someone who takes pride in your craft and thrives on making a difference.
- Honest - You’ll be part of a team that believes in doing the right thing.
Our Splendid Benefits:
- Employee Assistance Programme (EAP) – Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts – Stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts – Enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance – Peace of mind for you and your loved ones.
- Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream – Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - Auto enrolment into the company pension scheme.
- Learning & Development - Opportunities available to progress your skills and career.
Concierge - Luggage Porter employer: The Grand, York
Contact Detail:
The Grand, York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - Luggage Porter
✨Tip Number 1
Network like a pro! Chat with people in the industry, attend events, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your personality and how you can enhance the guest experience at the hotel.
✨Tip Number 3
Research the hotel! Know what makes Hilton London Bankside special and be ready to share how you can contribute to that. It shows you’re genuinely interested and prepared.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there.
We think you need these skills to ace Concierge - Luggage Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the Concierge - Luggage Porter position. Highlight any relevant experience you have in customer service or hospitality, and mention how you embody our values of being open, nimble, brilliant, and honest.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Grand, York
✨Know the Hotel Inside Out
Before your interview, make sure you research Hilton London Bankside thoroughly. Familiarise yourself with the hotel’s amenities, services, and local attractions. This knowledge will not only impress your interviewers but also show that you're genuinely interested in enhancing the guest experience.
✨Showcase Your People Skills
As a Concierge - Luggage Porter, you'll be interacting with guests constantly. During the interview, share examples of how you've provided excellent customer service in the past. Highlight your ability to create a welcoming environment and handle queries with warmth and professionalism.
✨Demonstrate Your Agility
This role requires someone who can thrive in a fast-paced environment. Be prepared to discuss situations where you've had to think on your feet or adapt quickly to changing circumstances. Showing that you can remain calm and efficient under pressure will set you apart.
✨Emphasise Teamwork
The concierge team works closely with other departments, so it's crucial to demonstrate your ability to collaborate. Share experiences where you've successfully worked as part of a team, and express your enthusiasm for contributing to a supportive and cohesive work environment.