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- Tasks: Welcome guests, assist with luggage, and provide local information for a memorable stay.
- Company: Join a vibrant hotel team at The Grand - York.
- Benefits: Enjoy competitive pay, discounts, and flexible access to your earnings.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be the friendly face that creates unforgettable experiences for guests.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12 - 12 £ per hour.
The Doorperson is a key member of the hotel team, often as the first and last point of contact for all our hotel guests. The image you project on the front door is the image the guests and members of the public imagine how our hotel is like on the inside; therefore, your actions need to always be of the utmost professional. You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective approach.
What You Will Do In This Splendid Role:
- Assist guests on arrival with their luggage and escorting them to the reception desk.
- Provide guests with prompt service and professional attention by being present outside the hotel, greeting and opening doors for incoming and outgoing guests and clients in a friendly and courteous manner.
- Answer guest queries relating to the local area, travel arrangements and other facilities within and outside the hotel.
- Manage the valet parking and taking care of guest’s cars when needed.
- Ensure every guest leaving the hotel has all they need for their onward journey including assisting with taxis, providing directions and assisting with luggage.
- Build a network of contacts within the London area to drive cross referrals and excellent recommendations.
What Makes You Splendid:
- Open - You’re someone who values inclusivity, connection, and community.
- Nimble - You’re someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative.
- Brilliant - You bring energy, creativity, and a commitment to excellence—and you enjoy the process as much as the results.
- Honest - You’ll be part of a team that believes in doing the right thing.
We take pride in our work and believe that enjoying the journey is just as important as the destination.
Our Splendid Benefits:
- Employee Assistance Programme (EAP) – Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts – Stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts – Enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance – Peace of mind for you and your loved ones.
- Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream – Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - Auto enrolment into the company pension scheme.
- Learning & Development - Opportunities available to progress your skills and career.
Concierge - Doorperson - Part Time 24 Hours employer: The Grand, York
Contact Detail:
The Grand, York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - Doorperson - Part Time 24 Hours
✨Tip Number 1
Get to know the hotel and its surroundings! Familiarise yourself with local attractions, transport options, and the best places to eat. This way, when you chat with guests, you can provide them with insider tips that make their stay even better.
✨Tip Number 2
Practice your greeting and body language. As a Doorperson, you’re the first impression guests get, so make it count! Stand tall, smile, and be ready to engage in friendly conversation as soon as they arrive.
✨Tip Number 3
Network like a pro! Build connections with local businesses and services. This not only helps you assist guests better but also opens up opportunities for referrals and recommendations that can enhance their experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our splendid team!
We think you need these skills to ace Concierge - Doorperson - Part Time 24 Hours
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific skills that align with the Concierge role, like customer service or local knowledge, to show us you’re a perfect fit!
Be Professional Yet Approachable: Remember, as a Doorperson, you’ll be the first impression for our guests. Use a friendly tone in your application while maintaining professionalism. This balance will help us envision you in the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this splendid opportunity right away!
How to prepare for a job interview at The Grand, York
✨Dress to Impress
First impressions matter, especially in a role like this where you're the face of the hotel. Make sure you dress smartly and professionally. A polished appearance shows that you take the job seriously and are ready to represent the hotel well.
✨Know Your Stuff
Familiarise yourself with the hotel’s services, local attractions, and travel options. Being able to answer questions about the area or provide recommendations will demonstrate your commitment to excellent customer service and your readiness to assist guests.
✨Showcase Your People Skills
As a Doorperson, you'll be interacting with guests constantly. Practice your greeting and body language to ensure you come across as friendly and approachable. Remember, a warm smile and a welcoming attitude can make all the difference in creating memorable experiences for guests.
✨Prepare for Scenario Questions
Think about how you would handle various guest situations, such as dealing with complaints or assisting someone with special needs. Be ready to share examples from your past experiences that highlight your problem-solving skills and ability to stay calm under pressure.