Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests and assist with check-in/check-out during night shifts.
- Company: The Grand Hotel Leicester offers a unique experience in hospitality.
- Benefits: Enjoy flexible hours, competitive pay, and a vibrant work environment.
- Why this job: Join a passionate team dedicated to creating memorable guest experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and charm!
- Other info: Perfect for students looking for evening work while studying.
The predicted salary is between 24000 - 33600 £ per year.
The Grand Hotel Leicester is seeking an experienced and
enthusiastic Night Porter to join our team. This is an exciting
opportunity for a motivated individual to play a key role in delivering
exceptional guest experiences at our renowned hospitality venue during the
night hours.
The Night Porter is responsible for:
- Ensuring
the smooth and secure operation of the hotel overnight - Providing
a warm welcome to guests, assisting with luggage on arrival and departure - Delivering
exceptional guest service throughout their stay, including wake-up calls,
message handling, reservations, and responding to requests - Handling
guest queries, complaints, and suggestions promptly and professionally - Supporting
Front of House with cashiering duties, incident reporting, updating system
records, and completing night audit procedures - Maintaining
guest safety and security throughout the night, including completion of
regular hotel walkrounds - Ensuring
public areas are clean, tidy, and presented to the highest standard at all
times - Completing
detailed shift handovers to ensure seamless communication between teams - Working
independently during night shifts while maintaining close communication
with the wider hotel team
About You
- Previous
experience in a similar Night Porter or Front of House role within
hospitality - Computer
literate, with knowledge of Outlook and MS Office systems - A
positive and proactive attitude with a strong sense of responsibility - Excellent
communication and interpersonal skills - A
team player committed to delivering a high level of customer service - Immaculate
personal presentation and grooming standards - The
ability to remain calm, professional, and efficient when working
independently - Evening
and weekend availability required
About Us
The Grand Hotel Leicester by The Unlimited Collection is a
brand of The Ascott Limited .
At The Ascott Limited, we embrace diversity, equity, and
inclusion, welcoming applicants of all backgrounds to create a supportive and
thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott’s presence extends
across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the
USA. Its diversified accommodation offerings span serviced residences, coliving
properties, hotels and independent senior living apartments. Ascott\’s
award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood,
Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!,
Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s
loyalty programme, members enjoy exclusive privileges and offers at
participating properties.
Jupiter Hotels Holdings Limited
Trading as: The Grand Hotel Leicester by The Unlimited Collection managed by
The Ascott Limited
Night Porter employer: The Grand Hotel Leicester
Contact Detail:
The Grand Hotel Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the Grand Hotel Leicester and its services. Knowing the hotel’s offerings and local attractions will help you engage with guests and provide them with valuable information, showcasing your passion for service excellence.
✨Tip Number 2
Practice your communication skills, especially in a hospitality context. Being charming and engaging is key for a Night Porter, so consider role-playing scenarios where you welcome guests or handle inquiries to build your confidence.
✨Tip Number 3
Network with current or former employees of the Grand Hotel Leicester. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your previous experience in customer service roles. Highlight specific examples where you went above and beyond to ensure guest satisfaction, as this will demonstrate your commitment to providing memorable experiences.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Night Porter. Highlight your relevant experience in customer service and hospitality, as these are key aspects of the role.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the Night Porter position. Emphasise any previous roles in hospitality, particularly those involving guest interaction and service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent service. Mention specific examples from your past experiences where you went above and beyond for guests, as this will resonate well with the hiring team.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, as attention to detail is crucial in the hospitality industry.
How to prepare for a job interview at The Grand Hotel Leicester
✨Show Your Passion for Service
As a Night Porter, your role revolves around providing excellent service. Be prepared to share examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to creating memorable experiences.
✨Familiarise Yourself with the Hotel
Before the interview, take some time to research The Grand Hotel Leicester. Knowing about its history, services, and unique features will show your genuine interest in the position and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult guest or managing late-night check-ins. Think through potential scenarios and your responses to showcase your problem-solving skills and calm demeanour.
✨Dress Appropriately
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview to convey that you take the opportunity seriously and understand the importance of presentation in your role.