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- Tasks: Lead the Front Office team to create unforgettable guest experiences at night.
- Company: Join The Grand Hotel Leicester, part of the diverse Unlimited Collection by The Ascott Limited.
- Benefits: Enjoy career growth, on-the-job training, and access to a digital learning platform.
- Why this job: Be part of a vibrant team in a trusted hospitality brand that values diversity and inclusion.
- Qualifications: Must have excellent guest engagement skills and experience in a four-star hotel as a supervisor.
- Other info: Opportunity to develop your leadership skills in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
The Grand Hotel Leicester by the Unlimited Collection is seeking a charming and engaging Night Manager with a passion for service excellence. You will report to the Front Office Manager, supporting/working towards providing our guests with memorable experiences of the city.
A Night Manager will be responsible for:
- Ensuring the Front Office team offers a warm welcome, accurate information, and guest comfort and safety.
- Overseeing adherence to company procedures (check-in, check-out, cash and key handling).
- Managing team communication and fostering a collaborative environment.
- Supporting the Assistant Front Office Manager with recruitment, performance management, talent development, and absence management.
- Handling guest queries and complaints, involving senior management when necessary.
- Managing bookings, room allocations, group reservations, and special requests.
- Initiating and maintaining effective communication within the department and with other departments.
- Ensuring compliance with safety and security procedures, financial tasks, and assisting with revenue management.
To be successful in the role of Night Manager, we require:
- Excellent guest engagement skills.
- Cash and Key handling experience.
- Knowledge of relevant legislation: health and safety, employment.
- Ability to act on own initiative and think ahead to exceed expectations.
- Creativity and confidence to find solutions to everyday challenges.
- Experience working in a four-star hotel as a supervisor.
Working with us provides the following benefits to you:
- Genuine career opportunities within our business.
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
About Us: The Unlimited Collection is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
Night Manager employer: The Grand Hotel Leicester
Contact Detail:
The Grand Hotel Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with the specific operations of a four-star hotel, especially in the night management context. Understanding the nuances of guest engagement and service excellence will help you stand out during interviews.
✨Tip Number 2
Showcase your experience in cash and key handling by preparing examples of how you've successfully managed these tasks in previous roles. This will demonstrate your reliability and attention to detail.
✨Tip Number 3
Highlight your ability to think on your feet and solve problems creatively. Prepare scenarios where you've exceeded guest expectations or resolved complaints effectively, as this aligns with the role's requirements.
✨Tip Number 4
Network with current or former employees of The Grand Hotel Leicester or similar establishments. Gaining insights into their experiences can provide you with valuable information to discuss during your interview.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in supervisory roles within a four-star hotel. Emphasise your guest engagement skills and any cash and key handling experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and your ability to handle guest queries and complaints. Mention specific examples of how you've exceeded expectations in previous roles.
Highlight Relevant Skills: In your application, clearly outline your knowledge of health and safety legislation, as well as your ability to think creatively and act on your initiative. These are key attributes for the Night Manager position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at The Grand Hotel Leicester
✨Showcase Your Guest Engagement Skills
As a Night Manager, your ability to engage with guests is crucial. Prepare examples of how you've provided excellent service in the past, and be ready to discuss how you would handle various guest scenarios.
✨Demonstrate Your Knowledge of Procedures
Familiarise yourself with the check-in and check-out processes, as well as cash and key handling protocols. Be prepared to explain how you ensure adherence to these procedures in your previous roles.
✨Highlight Your Leadership Experience
Since you'll be managing a team, it's important to showcase your leadership skills. Discuss your experience in fostering collaboration and how you've supported team members in their development.
✨Prepare for Problem-Solving Scenarios
Think of specific challenges you've faced in hospitality and how you resolved them. The interviewers will likely want to see your creativity and confidence in finding solutions to everyday issues.
