At a Glance
- Tasks: Welcome guests and create memorable experiences at The Grand Hotel Leicester.
- Company: Join a trusted hospitality brand with a focus on diversity and inclusion.
- Benefits: Career growth, valuable training, and team performance incentives.
- Other info: Dynamic work environment with opportunities to learn and develop.
- Why this job: Be the face of hospitality and make a lasting impression on guests.
- Qualifications: Excellent communication skills and a passion for guest engagement.
The predicted salary is between 18900 - 23100 £ per year.
The Grand Hotel Leicester by the Unlimited Collection is seeking a charming and engaging Receptionist with a passion for service excellence. You will report to the Assistant Front Office Manager, working towards providing our guests with memorable experiences of the city.
The Receptionist will be responsible for:
- Giving our guests a memorable welcome and lasting impression
- Providing exceptional service by demonstrating full knowledge of our products, services and facilities
- Ensuring that the daily task list is completed effectively
- Working collaboratively with your colleagues to deliver captivating experiences
- Taking initiative in accommodating our guests' needs in a resourceful manner
To be successful in the role of Receptionist, we require:
- Excellent guest engagement skills
- An ability to bring the guest experience to life throughout the hotel
- Willingness to learn and work with IT systems quickly
- The ability to communicate and organize yourself in line with different guest expectations
- A good command of English is essential, a second language is advantageous
Working with us provides the following benefits to you:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- Staff incentives when you and the team perform
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
Receptionist in Leicester employer: The Grand Hotel Leicester
The Grand Hotel Leicester is an excellent employer, offering a vibrant work culture that prioritises guest satisfaction and employee well-being. With opportunities for professional growth and development, team members are encouraged to enhance their skills in a supportive environment, all while being part of a dynamic team in the heart of Leicester. Enjoy unique benefits such as flexible working hours and the chance to engage with diverse guests, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Leicester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Grand Hotel Leicester. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Grand Hotel Leicester
Don't be shy about reaching out to The Grand Hotel Leicester directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Leicester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Grand Hotel Leicester and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Grand Hotel Leicester
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
