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- Tasks: Lead the Housekeeping team to ensure guest comfort and safety while managing cleaning operations.
- Company: Join The Grand Hotel Leicester, part of a trusted global hospitality brand with diverse offerings.
- Benefits: Enjoy career growth, on-the-job training, and staff incentives for high performance.
- Why this job: Be part of a supportive culture that values diversity and offers opportunities for creativity and leadership.
- Qualifications: 3+ years in housekeeping roles at four-star hotels, with strong leadership and problem-solving skills.
- Other info: Work in a dynamic environment where your contributions directly impact guest experiences.
The predicted salary is between 36000 - 60000 £ per year.
The Grand Hotel Leicester by the Unlimited Collection is seeking a confident Housekeeping Manager with a passion for service excellence. You will report to the Hotel Operations Manager, responsible for overseeing the Housekeeping function in the property.
A Housekeeping Manager will:
- Ensure that the Housekeeping team is courteous and helpful to guests and ensures the comfort and safety of guests and visitors.
- Be responsible for the management of team communication ensuring a collaborative team environment.
- Manage the employment life cycle of the team members in conjunction with HR consisting of recruitment, performance (appraising and management), talent development, sickness and absence management.
- Deal with guest requests in a timely and efficient manner, communicating with other departments if necessary.
- Organise and plan routine, deep clean and exceptional cleaning for apartments, public areas and the external building façade.
- Ensure Safety and Security procedures are adhered to and keys are signed for at the start and end of every shift.
- Work with the Hotel Operations Manager to ensure that effective costs and stock controls are in place and are being maintained.
- Support maintaining the company’s environmental Health and Safety framework (EHS).
- Ensure that the standards of cleaning, hygiene, stock control and staffing are maintained in the property.
To be successful in the role of Housekeeping Manager, we require:
- At least three years spent as Housekeeper or Assistant Executive Housekeeper in a four-star hotel or serviced apartment residence.
- Some knowledge of relevant Health & Safety and employment legislation e.g. right to work, Workplace Health & Safety.
- Demonstrable leadership skills.
- Experience of managing department forecasting and budgeting.
- Immaculate standards of personal presentation.
- Ability to act on your own initiative and think ahead in order to exceed expectations.
- Creativity and confidence to find solutions to everyday challenges.
Working with us provides the following benefits to you:
- Genuine career opportunities within our business.
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- Staff incentives when you and the team perform.
Housekeeping Manager employer: The Grand Hotel Leicester
Contact Detail:
The Grand Hotel Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Manager
✨Tip Number 1
Familiarise yourself with the specific standards and expectations of The Grand Hotel Leicester. Research their approach to service excellence and cleanliness, as this will help you align your experience with their values during any discussions.
✨Tip Number 2
Network with current or former employees of The Grand Hotel Leicester. They can provide valuable insights into the company culture and what the hiring managers are looking for in a Housekeeping Manager.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've handled challenges in housekeeping operations.
✨Tip Number 4
Showcase your knowledge of health and safety regulations relevant to the hospitality industry. Being able to discuss these confidently will demonstrate your preparedness for the role and your commitment to guest safety.
We think you need these skills to ace Housekeeping Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping management, particularly in four-star hotels or serviced apartments. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and your understanding of the role. Mention specific examples from your past experiences that align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your knowledge of Health & Safety legislation and your experience with budgeting and forecasting. These are key aspects of the Housekeeping Manager role that should be front and centre in your application.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Look for any spelling or grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at The Grand Hotel Leicester
✨Showcase Your Leadership Skills
As a Housekeeping Manager, demonstrating your leadership abilities is crucial. Be prepared to discuss specific examples of how you've successfully managed teams in the past, highlighting your approach to communication and team collaboration.
✨Know Your Health & Safety Regulations
Familiarise yourself with relevant Health & Safety legislation before the interview. Being able to discuss how you ensure compliance within a housekeeping environment will show that you take safety seriously and understand its importance in hospitality.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to handle guest complaints or manage unexpected staffing issues, and think about how you would respond effectively.
✨Demonstrate Your Passion for Service Excellence
The Grand Hotel Leicester values service excellence. Share your personal philosophy on customer service and provide examples of how you've gone above and beyond to ensure guest satisfaction in your previous roles.
