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- Tasks: Provide first-class service to guests, ensuring smooth check-in/out and handling enquiries efficiently.
- Company: The Grand Hotel, known as 'The White Palace', renowned for excellence in hospitality.
- Benefits: Flexible shifts, opportunity to work in a prestigious hotel, and develop customer service skills.
- Why this job: Be the face of an elite hotel and create memorable experiences for guests.
- Qualifications: Strong communication skills, attention to detail, and a passion for outstanding service.
- Other info: Join a warm, professional team in a dynamic environment with growth opportunities.
The predicted salary is between 20000 - 30000 ÂŁ per year.
Working with our Front of House Team, you will excel at providing guests with first class service, ensuring a smooth check-in/out service and dealing with any enquiries swiftly and efficiently. As the first port of call for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels and you will provide a pivotal role in maintaining these standards. Although specific hotel reception experience is not essential, you will need to have an understanding of what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail. Flexibility is key due to working early or late shifts, weekends and bank holidays.
Key Responsibilities:
- To greet guests at the desk, and check them in and out, escorting guests to their rooms if concierge are unavailable.
- Receive payment of guests’ accounts and operate the PDQ machines.
- To check availability and take correct details in order to sell rooms at the best possible rates and to enter reservations into the computer.
- To act as cashier for the guests and other departments, including exchanging foreign currency.
- To be part of a warm caring, professional Receptionist Team.
- To promote the Hotel over the telephone and know the facilities available in order to sell.
- To take brochure and tariff enquiries and enter reservations outside of Reservations office hours.
- To act as a Sales Person, promoting the image of the Hotel at all times.
About us:
Affectionately known as “The White Palace”, The Grand Hotel in Eastbourne has a well-earned reputation for excellence. With over rooms, an award winning restaurant and 17 fully equipped meeting rooms, the hotel is able to cater for every occasion.
Guest Relations Assistant in Eastbourne employer: The Grand Hotel, Eastbourne
Contact Detail:
The Grand Hotel, Eastbourne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Assistant in Eastbourne
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities and services we offer. This way, when you chat with guests, you can confidently promote our amazing features and make their stay unforgettable.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly greeting or handling an enquiry, being clear and approachable is key. Role-play with friends or family to boost your confidence before the big day.
✨Tip Number 3
Flexibility is your best friend! Be ready to adapt to different shifts and guest needs. Show us that you can handle whatever comes your way, and you'll stand out as a top candidate for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our fantastic team at The Grand Hotel.
We think you need these skills to ace Guest Relations Assistant in Eastbourne
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can go a long way in making a great first impression.
Highlight Relevant Skills: Make sure to emphasise your communication and administration skills in your application. Even if you don’t have direct hotel experience, showcasing your understanding of outstanding service will catch our eye!
Be Detail-Oriented: Pay attention to the details in your application. Typos or formatting issues can distract from your message. We appreciate candidates who take the time to present their application neatly and professionally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Grand Hotel!
How to prepare for a job interview at The Grand Hotel, Eastbourne
✨Know Your Service Standards
Before the interview, take some time to research what outstanding service looks like in the hospitality industry. Familiarise yourself with the specific standards of the hotel you're applying to, as this will help you demonstrate your understanding of first-class service during the interview.
✨Practice Your Communication Skills
As a Guest Relations Assistant, excellent communication is key. We recommend practising common interview questions with a friend or family member. Focus on articulating your thoughts clearly and confidently, as this will reflect your ability to interact with guests effectively.
✨Show Flexibility and Adaptability
Since the role requires working various shifts, be prepared to discuss your availability and willingness to adapt. Share examples from your past experiences where you've successfully managed changing schedules or dealt with unexpected situations, showcasing your flexibility.
✨Highlight Your Attention to Detail
In the hospitality industry, attention to detail can make all the difference. During the interview, provide specific examples of how you've demonstrated this skill in previous roles. Whether it's managing bookings accurately or ensuring a guest's special request is met, these anecdotes will help you stand out.
