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- Tasks: Welcome guests, assist with luggage, and provide five-star service.
- Company: The Grand Hotel is a prestigious establishment in Eastbourne, known for its exceptional hospitality.
- Benefits: Enjoy free meals, parking, recognition awards, and discounted hotel stays.
- Why this job: Join a supportive team with growth opportunities and a chance to make memorable guest experiences.
- Qualifications: A friendly personality, good English skills, and physical fitness are essential; hotel experience is a plus.
- Other info: Flexible hours including weekends and holidays; perfect for students seeking part-time work.
The predicted salary is between 20000 - 28000 £ per year.
The Grand Hotel has an exciting opportunity for the role of Hall Porter. This role will be vital for the hotel as you will be the first point of contact for our guests, offering a warm and personal welcome while consistently delivering five-star service.
Your responsibilities will include:
- Assisting guests with luggage and escorting them to their bedrooms.
- Being an ambassador for the hotel’s facilities and services.
- Providing cloakroom duties, valet parking cars, and carrying out Doorman duties.
- Keeping well informed of activities in and around the Eastbourne area and retaining good local knowledge.
This role is variable and will include working weekends, evenings, and bank holidays, so flexibility is required.
What we need from you:
- Possess a welcoming personality to make the Grand Hotel an experience to remember, while retaining the ability to be assertive when required.
- Have excellent English language skills, both verbal and written.
- Be physically fit as some heavy lifting is required.
- Ability to multi-task and remain calm under pressure.
- Experience in a hotel environment is beneficial but not essential; however, service with a smile and a personality is a must.
Why work at the Hotel:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles but have been offered training and promotional opportunities as their skills have grown. We are fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.
Benefits:
- Meals are provided by our talented kitchen team.
- We have plenty of free parking.
- Amazing recognition awards for exceptional customer service.
- Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
Hotel Porter - Variable Hours employer: The Grand Hotel, Eastbourne
Contact Detail:
The Grand Hotel, Eastbourne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Porter - Variable Hours
✨Tip Number 1
Familiarise yourself with The Grand Hotel's services and facilities. Knowing the ins and outs of what the hotel offers will help you engage confidently with guests and showcase your knowledge during the interview.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Consider volunteering or taking part-time roles in hospitality to gain experience that showcases your ability to provide a warm welcome and handle guest requests effectively.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires variable hours, showing that you can adapt to different shifts, including weekends and holidays, will make you a more attractive candidate.
✨Tip Number 4
Practice your English language skills, both verbal and written. As excellent communication is key in this role, being able to articulate yourself clearly will set you apart from other candidates.
We think you need these skills to ace Hotel Porter - Variable Hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Hotel Porter position. Highlight your relevant skills and experiences that align with the role.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work at The Grand Hotel and how you can contribute to providing exceptional service.
Highlight Relevant Experience: Even if you don't have direct experience in a hotel environment, emphasise any customer service roles or experiences where you demonstrated a welcoming attitude and ability to handle pressure.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at The Grand Hotel, Eastbourne
✨Show Your Warmth
As a Hotel Porter, you'll be the first point of contact for guests. Make sure to convey your welcoming personality during the interview. Practice a friendly greeting and maintain a positive attitude to demonstrate that you can create a memorable experience for guests.
✨Demonstrate Local Knowledge
Being well-informed about Eastbourne and its attractions is crucial for this role. During the interview, mention any local spots or activities you know about. This shows your enthusiasm for the area and your ability to assist guests with recommendations.
✨Highlight Your Physical Fitness
Since the role involves heavy lifting and being on your feet, it's important to communicate your physical fitness. Share any relevant experiences that showcase your ability to handle the demands of the job, such as previous roles in hospitality or physically active hobbies.
✨Emphasise Teamwork and Flexibility
The position requires working variable hours, including weekends and holidays. Be prepared to discuss your flexibility and willingness to work as part of a team. Share examples of how you've successfully collaborated with others in past roles to highlight your adaptability.
