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- Tasks: Join us as a Supreme Housekeeper, ensuring VIP guests enjoy immaculate rooms and exceptional service.
- Company: The Grand Hotel Birmingham is a stunning landmark blending Victorian charm with modern hospitality.
- Benefits: Enjoy competitive pay, discounts, free meals, and access to wellness support and career development.
- Why this job: Be part of a vibrant team, create memorable experiences, and thrive in a supportive environment.
- Qualifications: Previous experience in housekeeping or a supervisory role is essential; strong communication skills are a must.
- Other info: Flexible shifts available; join us for regular team events and recognition programmes!
The Grand Hotel Birmingham, located on Colmore Row, is housed in one of the city’s most iconic buildings. This landmark Grade II* listed building has been beautifully restored, combining classic Victorian features with modern service and style that complements a vibrant and diverse Birmingham in the 21st century. The Grand Hotel features 185 bedrooms, extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms, including the spectacular Louis XIV-style Grand Ballroom.
Our Supreme Housekeepers work within the “heart of the house” and bring their personality and flair to provide a warm and friendly service to our VIP guests. The guest journey is paramount, so you'll know how to deliver a fantastic experience for our guests, time and time again, achieving Grand standards.
What you will do:
- You will primarily work on the 6th VIP Floor, servicing and maintaining Grand VIP Standards.
- Your standards of servicing bedrooms should be the pinnacle of Hospitality.
- To service guest bedrooms to The Grand Housekeeping standard required - presenting immaculate beds, bathrooms and corridors.
- Work closely with the Housekeeping Management.
- Deliver and build rapport with VIPs, whilst adhering to our confidentiality and privacy policy.
- Leading by example by delivering excellent guest experiences by surprising and delighting through going the extra mile.
- To be accountable for your allocated section of bedrooms ensuring a high standard of presentation and maintenance is second nature, including Public Areas.
- Be flexible to jump into any role within the housekeeping department when required.
- Contribute to creating a warm and welcoming environment for our guests and colleagues.
- Team player.
- Strong organisational and time management skills.
- Strong communication skills.
- Previous experience within a similar or supervisory role is essential.
- Be fully flexible to be able to work shift patterns through weekdays and weekends.
Benefits:
- Competitive colleague and friend & family rates for overnight stays at the hotel.
- 50% employee discounts on food and beverage at hotel outlets.
- Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities.
- Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team.
- Free meals on duty in our dining facilities.
- Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support.
- Rewards and recognition for living and breathing our company values.
- Monthly employee recognition and rewards programme.
- Regular team appreciation events, including regular employee parties throughout the year.
- Career development opportunities – including access to apprenticeship programmes.
- Use of Wagestream financial wellbeing platform, allowing instant access to your pay.
- Uniform provided.
Supreme Housekeeper - £12.80 per hour employer: The Grand Hotel Birmingham
Contact Detail:
The Grand Hotel Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supreme Housekeeper - £12.80 per hour
✨Tip Number 1
Familiarise yourself with The Grand Hotel's values and standards. Understanding their commitment to guest experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in high-end hospitality settings. Be ready to share specific examples of how you've maintained exceptional cleanliness and service standards, especially in VIP environments.
✨Tip Number 3
Demonstrate your flexibility and teamwork skills. Be prepared to discuss situations where you've successfully adapted to changing roles or collaborated with colleagues to enhance guest experiences.
✨Tip Number 4
Showcase your organisational and time management abilities. Think of instances where you've efficiently managed multiple tasks or sections, ensuring that all areas met high presentation standards.
We think you need these skills to ace Supreme Housekeeper - £12.80 per hour
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Supreme Housekeeper. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and flair, as well as your commitment to providing excellent guest experiences. Mention specific examples from your previous roles that demonstrate your ability to meet the Grand standards.
Highlight Relevant Experience: In your CV, emphasise any previous experience in housekeeping or supervisory roles. Include details about your organisational skills, time management, and ability to work flexibly within a team.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in hospitality.
How to prepare for a job interview at The Grand Hotel Birmingham
✨Show Your Attention to Detail
As a Supreme Housekeeper, attention to detail is crucial. During the interview, highlight your ability to maintain high standards in cleanliness and presentation. Share specific examples from your previous roles where you ensured immaculate service.
✨Demonstrate Your Guest-Centric Approach
The Grand Hotel values exceptional guest experiences. Be prepared to discuss how you've gone the extra mile for guests in past positions. Use anecdotes that showcase your ability to build rapport and provide warm, friendly service.
✨Emphasise Teamwork and Flexibility
Housekeeping is a team effort, so it's important to convey your ability to work well with others. Discuss instances where you've collaborated with colleagues or adapted to different roles within a team to ensure smooth operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios related to guest complaints or unexpected issues in housekeeping, and prepare to explain how you would address them effectively.