At a Glance
- Tasks: Join us as a Supreme Housekeeper, ensuring VIP guests enjoy immaculate rooms and exceptional service.
- Company: The Grand Hotel Birmingham is a stunning landmark blending Victorian charm with modern hospitality.
- Benefits: Enjoy competitive pay, discounts, free meals, and access to wellness support and career development.
- Other info: Flexible shifts available; join us for regular team events and recognition programmes!
- Why this job: Be part of a vibrant team, create memorable experiences, and thrive in a supportive environment.
- Qualifications: Previous experience in housekeeping or a supervisory role is essential; strong communication skills are a must.
The Grand Hotel Birmingham, located on Colmore Row, is housed in one of the city’s most iconic buildings. This landmark Grade II* listed building has been beautifully restored, combining classic Victorian features with modern service and style that complements a vibrant and diverse Birmingham in the 21st century. The Grand Hotel features 185 bedrooms, extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms, including the spectacular Louis XIV-style Grand Ballroom.
Our Supreme Housekeepers work within the “heart of the house” and bring their personality and flair to provide a warm and friendly service to our VIP guests. The guest journey is paramount, so you'll know how to deliver a fantastic experience for our guests, time and time again, achieving Grand standards.
What you will do:
- You will primarily work on the 6th VIP Floor, servicing and maintaining Grand VIP Standards.
- Your standards of servicing bedrooms should be the pinnacle of Hospitality.
- To service guest bedrooms to The Grand Housekeeping standard required - presenting immaculate beds, bathrooms and corridors.
- Work closely with the Housekeeping Management.
- Deliver and build rapport with VIPs, whilst adhering to our confidentiality and privacy policy.
- Leading by example by delivering excellent guest experiences by surprising and delighting through going the extra mile.
- To be accountable for your allocated section of bedrooms ensuring a high standard of presentation and maintenance is second nature, including Public Areas.
- Be flexible to jump into any role within the housekeeping department when required.
- Contribute to creating a warm and welcoming environment for our guests and colleagues.
- Team player.
- Strong organisational and time management skills.
- Strong communication skills.
- Previous experience within a similar or supervisory role is essential.
- Be fully flexible to be able to work shift patterns through weekdays and weekends.
Benefits:
- Competitive colleague and friend & family rates for overnight stays at the hotel.
- 50% employee discounts on food and beverage at hotel outlets.
- Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities.
- Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team.
- Free meals on duty in our dining facilities.
- Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support.
- Rewards and recognition for living and breathing our company values.
- Monthly employee recognition and rewards programme.
- Regular team appreciation events, including regular employee parties throughout the year.
- Career development opportunities – including access to apprenticeship programmes.
- Use of Wagestream financial wellbeing platform, allowing instant access to your pay.
- Uniform provided.
Supreme Housekeeper - £12.80 per hour in Birmingham employer: The Grand Hotel Birmingham
The Grand Hotel Birmingham is an exceptional employer, offering a vibrant work culture that values personality and flair in delivering outstanding guest experiences. With competitive pay, extensive employee benefits including discounts, career development opportunities, and a supportive environment, our Supreme Housekeepers play a vital role in maintaining the hotel's Grand standards while enjoying a rewarding and fulfilling career in one of Birmingham's most iconic locations.
Contact Details:
The Grand Hotel Birmingham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supreme Housekeeper - £12.80 per hour in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Grand Hotel Birmingham. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Grand Hotel Birmingham
Don't be shy about reaching out to The Grand Hotel Birmingham directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supreme Housekeeper - £12.80 per hour in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Grand Hotel Birmingham and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Grand Hotel Birmingham
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
