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- Tasks: Welcome guests with a smile and ensure their stay is unforgettable.
- Company: Join the iconic Grand Hotel Birmingham, a blend of history and modern hospitality.
- Benefits: Earn £12.36 per hour plus tips, enjoy discounts, and free meals.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service skills and a warm personality are essential.
- Other info: Flexible hours, career development opportunities, and a supportive team environment.
The Guest Service Reception team are the face of the hotel, they set the tone of Grand Hospitality by welcoming our guests, seeing to all thier needs and general enquiries. As Guest Service Agent you will bring your personality and care for giving guests a great experience during thier stay from start to finish. The guest journey is paramount, so you\’ll know how to deliver fantastic experiences for our guests, time and time again, help answer general enquiries and help problem solve the out of the ordinary requests that come your way! We have flexible hours available – leading up to and around 20 hours per week. What the role involves
- Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest\’s name when possible – eventually forging great relationships with our regular guests, creating a \’home from home\’ experience
- Check guests in and out of the hotel.
- To be fully confident in all hotel and local amenities, providing polite, courteous and a helpful service to guests at all times
- Actively listen and respond positively to guest questions, concerns, and requests using Grand processes to resolve issues, surprise and delight our guests, and celebrate their reasons for staying. Highly customer-service oriented, Service with a smile!
- Have a warm and genuine nature; someone who can deliver a Grand welcome
- To be able to confidently, clearly & politely communicate at all levels with guests and colleagues
- Promote a positive, can-do attitude to achieve & exceed anticipated results & experiences
- Be a Team Player
- Be Yourself!
- Fully flexible in their approach to work and availability to work shift patterns through weekdays and weekends inclusive
- Experience of Opera, Office Skills and Reception tools desirable. Salary: £12.36 per hour – plus gratuities and service charge to increase earning potential
- Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
- Get 50% off food and drinks when you dine in Isaacs or Madeleine – or at any De Vere location
- Enjoy discounts on retail, travel and leisure through an exclusive benefits portal
- Earn extra cash through our employee referral scheme
- Free, freshly cooked meals from our chefs, available twice a day across service periods
- Access 24/7 health and wellbeing support through Hospitality Action
- Access your pay whenever you need it using Wagestream
- Take advantage of career development opportunities and apprenticeship programmes
- Regular team appreciation events and monthly recognition programmes
- Career development opportunities – including access to nationally recognised, funded apprenticeship programmes
- Birmingham\’s Grand Hotel on Colmore Row is housed in one of the city\’s most iconic buildings; a landmark Grade II
- listed property combining beautifully restored original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
- Grand Hotel Birmingham features 185 bedrooms and extraordinary suites, a glamorous cocktail lounge bar, a British brasserie serving cuisine with a touch of French flair, and eight magnificent meeting and event rooms – as well as our spectacular Louis XIV-style Grand Ballroom. We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
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Receptionist / Guest Service Agent employer: The Grand Hotel Birmingham
Contact Detail:
The Grand Hotel Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Guest Service Agent
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the amenities and services we offer. This way, when you’re chatting with guests, you can confidently answer their questions and make recommendations that’ll enhance their stay.
✨Tip Number 2
Practice your warm welcome! When you greet guests, use their names and maintain eye contact. A genuine smile goes a long way in making them feel at home. Remember, it’s all about creating that 'home from home' experience!
✨Tip Number 3
Be ready to problem-solve! Guests might have unique requests or concerns, so listen actively and respond positively. Show them that you care by going the extra mile to resolve any issues they might have.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining our team. Plus, we love seeing candidates who are enthusiastic about being part of our Grand hospitality family!
We think you need these skills to ace Receptionist / Guest Service Agent
Some tips for your application 🫡
Be Yourself!: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how you can bring warmth and friendliness to our guest service.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and experiences. Mention any relevant roles where you've gone above and beyond for guests, as that’s what we’re all about at StudySmarter!
Show Enthusiasm: Express your excitement about the role and working with us! A positive attitude is key in hospitality, so let us know why you’re passionate about creating fantastic experiences for our guests.
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important in a receptionist role. And remember, apply through our website for the best chance!
How to prepare for a job interview at The Grand Hotel Birmingham
✨Know the Hotel Inside Out
Before your interview, make sure you’re familiar with the hotel’s amenities, services, and local attractions. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in providing guests with a fantastic experience.
✨Showcase Your Personality
As a Guest Service Agent, your personality is key! During the interview, let your warmth and genuine nature shine through. Practice friendly greetings and be ready to share examples of how you've created memorable experiences for guests in the past.
✨Demonstrate Problem-Solving Skills
Think of a few scenarios where you had to handle unusual requests or resolve guest issues. Be prepared to discuss these during the interview, highlighting your ability to listen actively and respond positively to challenges while maintaining a 'can-do' attitude.
✨Emphasise Teamwork
Being a team player is crucial in this role. Share examples of how you’ve collaborated with colleagues in previous jobs to enhance guest experiences. This will show that you understand the importance of working together to create a welcoming environment.