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- Tasks: Create unforgettable guest experiences with exceptional service and a warm atmosphere.
- Company: Join the award-winning Madeleine Bar at The Grand Hotel Birmingham.
- Benefits: Earn £12.71 per hour, enjoy free meals, and access wellness support.
- Why this job: Be part of a stylish team in a chic cocktail bar that values your personality.
- Qualifications: A positive attitude and a passion for food and drink are key.
- Other info: Flexible shifts available, with opportunities for team celebrations and recognition.
The predicted salary is between 26400 - 26400 £ per year.
Have a passion for great food, exceptional drinks and truly grand service? Step into The Grand Hotel Birmingham – a slice of Parisian chic in the heart of Birmingham. Recently awarded Best Hotel Bar in Birmingham 2024/2025, Madeleine is a destination cocktail bar where flair, elegance and style meet unforgettable guest experiences.
As a Waiter / Waitress, you’ll create a warm and welcoming experience for every guest, building genuine connections and delivering a personalised service throughout their visit. With a good understanding of the menu, you’ll confidently guide guests, make recommendations and help shape memorable experiences. Working closely with your team, you’ll keep service smooth, guest-focused and upbeat, while naturally spotting opportunities to enhance the overall experience.
We have a range of shifts available: 10:00am– 16:00pm | 16:00pm – 00:00am | 18:00pm – 02:00am
What We Look For From a Waiter / Waitress:
- Experience in a similar food & beverage environment (preferred, but not essential)
- A warm, positive personality with a genuine interest in food, drink and great guest experiences
- Someone who enjoys interacting with people and takes pride in making every guest feel welcome
- Clear and friendly communication, with a confident and approachable manner
- A team-focused attitude, with flexibility to work evenings and weekends
Pay & Benefits:
- £12.71 per hour, plus gratuities and service charge
- Free, freshly prepared meals during your shift
- Employee Assistance Programme with 24/7 wellbeing support
- Access to hundreds of retail, travel and leisure discounts
- Wagestream – so you can access your pay when you need it
- Regular team celebrations and recognition events
- The equivalent of 5.6 weeks' paid holiday during each holiday year, calculated on a pro‑ratio basis depending on the number of hours that you work
- Multi-faith prayer room available for all team members
- Christmas closure so you can enjoy the festive season
Waiter / Waitress - Madeleine Bar in Birmingham employer: The Grand Hotel Birmingham
Contact Detail:
The Grand Hotel Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter / Waitress - Madeleine Bar in Birmingham
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Grand Hotel Birmingham and soak up the atmosphere. Familiarising yourself with the bar and its vibe will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Waiter/Waitress, you'll be all about creating warm connections. Try role-playing with friends or family to get comfortable with making recommendations and engaging in friendly banter.
✨Tip Number 3
Show off your passion for food and drink! Be ready to share your favourite dishes or cocktails during the interview. This not only highlights your enthusiasm but also demonstrates your knowledge of what makes a great guest experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our team at Madeleine Bar. Don’t miss out on this opportunity!
We think you need these skills to ace Waiter / Waitress - Madeleine Bar in Birmingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for food and drinks shine through! We want to see that you’re genuinely excited about creating memorable experiences for our guests.
Be Personable: Remember, we’re looking for a warm and friendly personality. Use your application to showcase your communication skills and how you connect with people. A little charm goes a long way!
Know the Menu: Familiarise yourself with our offerings and mention any specific dishes or drinks you love. This shows us that you’re not just applying for any job, but that you’re really interested in what we do at Madeleine.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you started on this exciting journey with us at The Grand Hotel Birmingham!
How to prepare for a job interview at The Grand Hotel Birmingham
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with the menu at Madeleine Bar. Understand the key ingredients and flavours of the dishes and drinks. This will not only impress your interviewers but also show your genuine interest in providing exceptional service.
✨Showcase Your Personality
As a Waiter or Waitress, your personality is key! During the interview, let your warm and positive attitude shine through. Share anecdotes that highlight your passion for food and drink, and how you’ve created memorable experiences for guests in the past.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss any previous experiences where you collaborated with colleagues to enhance guest experiences. This will show that you understand the importance of teamwork in a busy bar environment.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like dealing with a difficult customer or making a drink recommendation. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.