At a Glance
- Tasks: Deliver linen and ensure a warm, welcoming experience for guests.
- Company: Join a vibrant team at a prestigious hotel with a focus on guest satisfaction.
- Benefits: Earn £12.83/hour, enjoy discounts, free meals, and 28 days holiday.
- Other info: Flexible shifts, career development opportunities, and fun team events await you!
- Why this job: Be part of a dynamic environment where your efforts directly enhance guest experiences.
- Qualifications: No prior experience needed; just bring your energy and willingness to learn.
The predicted salary is between 12 - 12 £ per hour.
As a Linen Porter you work within the “heart of the house” bringing your personality and flair to provide a warm, always welcome friendly service to our guests. The guest journey is paramount, so you'll know how to deliver a fantastic experience for our guests, time and time again achieving Grand standards. This is a Part Time role covering 24 hours a week over 3 days. Average shift pattern: 09:00 - 17:30 / 10:00 - 18:30. Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends.
Responsibilities
- Ensure linen deliveries are dispatched to the correct department, checked, counted and clarified against delivery notes.
- Inform Management of any discrepancies or soiled items on daily delivery ASAP.
- Manage the daily dry-cleaning documentation for both staff & guest.
- Manage the linen store rooms – ensuring rotation of stock, presentation standards of linen storage, ensuring storage is compliant with H&S.
- Ensure all floors on your section are kept free of soiled linen at all times.
- Work alongside the rest of the housekeeping department to make sure all guest requests are met e.g. extra beds, cots, etc.
- Complete an end of shift floor-walk round the resort ensuring all corridors are linen & trolley free; store rooms left tidy, all fire exits are free from linen, extra beds & cots.
- Work productively taking ownership of time management to ensure completion of cleaning of all areas.
- Comply with, and champion, all health and safety regulations.
- Contribute to creating a warm and welcoming environment for our guests and colleagues.
Qualifications and Attributes
- Team player, energised by physical, active work.
- Strong organisational and time management skills.
- Strong communication skills.
- Previous experience is not essential, but must be willing to learn and apply oneself to the role.
Benefits
- £12.83 per hour.
- Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family.
- Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location.
- Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
- Earn extra cash through our employee referral scheme.
- Free, freshly cooked meals from our chefs, available twice a day across service periods.
- Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
- As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year.
- We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
- Inclusive multifaith prayer room accessible any time for all team members.
- Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- Take advantage of career development opportunities and apprenticeship programmes.
- Regular team appreciation events and monthly recognition programmes.
- Career development opportunities – including access to nationally recognised, funded apprenticeship programmes.
- 28 days holiday each year (increasing annually up to 33 days) – pro rata.
- Venue closure over the Christmas period allowing you time off to enjoy the festive season.
Linen Porter in Birmingham employer: The Grand Hotel Birmingham
At De Vere, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to grow. As a Linen Porter, you'll enjoy competitive pay, flexible working hours, and a range of benefits including discounted stays at our hotels, generous holiday allowances, and opportunities for career development through funded apprenticeship programmes. Join us in creating memorable experiences for our guests while enjoying a supportive environment that celebrates your contributions and milestones.
Contact Details:
The Grand Hotel Birmingham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Linen Porter in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in, making it easier to show off your personality during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can contribute to creating that warm and welcoming environment for guests.
✨Tip Number 3
Be ready to showcase your teamwork skills! Think of examples from past experiences where you’ve worked well with others. As a Linen Porter, you'll be part of a team, so showing that you can collaborate effectively is key.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your interest in the role and helps you figure out if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Linen Porter in Birmingham
Some tips for your application 🫡
Show Your Personality:As a Linen Porter, your personality is key! Make sure to let your unique flair shine through in your application. We want to see how you can bring warmth and friendliness to our guests.
Highlight Your Flexibility:Since this role requires flexibility with shifts, be sure to mention your availability clearly. Let us know how you can adapt to different schedules, including weekends and weekdays.
Emphasise Teamwork Skills:We’re all about teamwork here at StudySmarter! In your application, highlight any experiences where you’ve worked well with others, especially in busy environments. It’s all about creating that fantastic guest experience together.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on your journey with us. We can’t wait to hear from you!
How to prepare for a job interview at The Grand Hotel Birmingham
✨Know the Role Inside Out
Before your interview, make sure you understand what a Linen Porter does. Familiarise yourself with the responsibilities listed in the job description, like managing linen deliveries and ensuring cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Team Spirit
As a Linen Porter, you'll be part of a team that works closely together. Be ready to share examples of how you've collaborated with others in the past. Highlight your communication skills and how you contribute to a positive work environment, as this is key to delivering that warm, welcoming service.
✨Demonstrate Flexibility
Since the role requires flexibility with shift patterns, be prepared to discuss your availability openly. Mention any previous experiences where you adapted to changing schedules or took on extra responsibilities. This shows that you're ready to jump in wherever needed, which is crucial for this position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
