At a Glance
- Tasks: Bring sunshine to guests' mornings with warm, friendly service and great food knowledge.
- Company: Join a passionate team at a renowned hotel focused on guest experiences.
- Benefits: Earn £12.71 per hour plus tips, enjoy discounts, and free meals.
- Other info: Flexible shifts, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact on guests' days while developing your skills in hospitality.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
The predicted salary is between 25000 - 30000 £ per year.
Can you bring sunshine to the start of our guests’ day? The breakfast team is responsible for making sure our guests' day gets off to the best possible start. As Food & Beverage Assistant, you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you’ll know how to deliver fantastic experiences for our guests, time and time again. Flexible hours to suit your availability and the needs of the business. Average shifts comprise of: 05:30 - 13:30 / 06:00 - 14:00 / 06:30 - 14:30.
What the role will involve:
- Promote an always welcome and professional image to the guest, and give full co‑operation to any guest requiring assistance, forging great relationships.
- Be knowledgeable on the menus, being able to answer any questions, and make recommendations.
- Follow all steps of service, ensuring the focus remains guest‑centric.
- Build a rapport with all guests in assigned section and use this to maximise sales opportunities.
- Contribute to creating a warm and welcoming environment for our guests and colleagues.
What you can bring to the role:
- Warm and genuine nature, someone who can make people feel at ease.
- Be able to confidently, clearly and politely pass information to all guests.
- Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results.
- Highly customer‑service oriented.
- Fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends.
- Previous experience not essential, but must be willing to learn and apply oneself to the role.
Benefits & Compensation:
- £12.71 per hour – plus gratuities and service charge to help your earning potential.
- Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family.
- Get 50% off food and drinks when you dine in Isaacs or Madeleine – or at any De Vere location.
- Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
- Earn extra cash through our employee referral scheme.
- Free, freshly cooked meals from our chefs, available twice a day across service periods.
- Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
- Annual complimentary stay at The Grand Hotel or any De Vere property of your choice; additional monetary rewards for reaching long service milestones – which increase year on year.
- A £20 love to shop voucher to help you celebrate.
- Inclusive multifaith prayer room accessible any time for all team members.
- Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- Career development opportunities and apprenticeship programmes.
- Regular team appreciation events and monthly recognition programmes.
- 28 days holiday each year (increasing annually up to 33 days) – pro rata.
- Venue closure over the Christmas period allowing you time off to enjoy the festive season.
We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Food and Beverage Assistant - Breakfast in Birmingham employer: The Grand Hotel Birmingham
Join our vibrant team as a Food and Beverage Assistant at De Vere, where we prioritise creating memorable experiences for our guests. With flexible hours, competitive pay, and a wealth of benefits including discounts on stays and meals, as well as career development opportunities, we foster a supportive work culture that values every team member. Enjoy a warm and inclusive environment that encourages personal growth and celebrates achievements, making it an excellent place to start your hospitality career.
Contact Details:
The Grand Hotel Birmingham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Assistant - Breakfast in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in, making it easier to connect with the team.
✨Tip Number 2
Practice your people skills! As a Food and Beverage Assistant, you'll be interacting with guests all day. Role-play with friends or family to get comfortable with making small talk and providing excellent service.
✨Tip Number 3
Be ready to showcase your personality! During the interview, let your warm and genuine nature shine through. Share stories that highlight your customer service skills and how you've made someone's day better.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about the role right there.
We think you need these skills to ace Food and Beverage Assistant - Breakfast in Birmingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how you can bring that warm and friendly vibe to our breakfast team.
Know the Role:Make sure you read the job description carefully and highlight how your skills match what we're looking for. We love candidates who understand the importance of guest experiences and can demonstrate their customer service skills.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of why you’d be a great fit for the Food and Beverage Assistant role. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Grand Hotel Birmingham
✨Know the Menu Inside Out
Make sure you’re familiar with the breakfast menu and any special items. Being able to confidently answer questions and make recommendations will show that you’re prepared and genuinely interested in providing a great experience for guests.
✨Showcase Your Warm Personality
During the interview, let your genuine nature shine through. Practice how you can convey warmth and friendliness, as these traits are essential for making guests feel at ease. Remember, it’s all about creating a welcoming atmosphere!
✨Demonstrate Flexibility
Be ready to discuss your availability and willingness to work various shifts. Highlighting your flexibility shows that you’re committed to meeting the needs of the business and can adapt to different situations.
✨Emphasise Customer Service Skills
Prepare examples from past experiences where you’ve gone above and beyond for customers. Even if you don’t have direct experience, think of times when you’ve helped others or created positive experiences, as this will resonate well with the interviewers.
