At a Glance
- Tasks: Welcome guests with genuine hospitality and manage reservations for an unforgettable experience.
- Company: Join Birmingham's iconic Grand Hotel, blending classic elegance with modern style.
- Benefits: Earn £12.71+ per hour, enjoy discounts, free meals, and career development opportunities.
- Other info: Flexible shifts, team appreciation events, and an annual complimentary stay at the hotel.
- Why this job: Be the friendly face of an award-winning bar and create memorable guest experiences.
- Qualifications: A warm personality, excellent communication skills, and a passion for hospitality.
The predicted salary is between 12 - 13 £ per hour.
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.
Bar Host
Do you have a natural flair for making people feel welcome and creating unforgettable first impressions?
Madeleine is a slice of Parisian chic in the heart of Birmingham.
An award-winning hotel bar, recognised as Best Hotel Bar in Birmingham in 2024 and 2025, Madeleine brings together flair, elegance and style in a truly distinctive setting.
As our Bar Host you'll be the welcoming face of Madeleine, setting the tone for the warm, friendly, generous and distinctive hospitality that makes The Grand so special.
From the first enquiry to the final farewell, you'll play an essential role in creating a seamless guest journey, managing table reservations, welcoming guests and ensuring everyone feels genuinely looked after.
This is a part-time role offering a 24-hour-per-week contract, with the potential for additional hours depending on business needs.
Typical shifts include 15:00-23:00 and 16:00-00:00, across weekdays, evenings, weekends and bank holidays.
- What the role involves
- Creating a warm and memorable first impression, welcoming every guest with genuine hospitality and a professional, friendly approach.
- Managing reservations from initial enquiry through to arrival, seating and potential rebooking, whether by telephone or in person.
- Confirming bookings, dietary requirements and special requests in advance, ensuring every detail is communicated and guests receive a personalised experience.
- Coordinating reservations, walk-ins and table availability to maximise covers while maintaining a relaxed atmosphere and exceptional guest experience.
- Working closely with the Food & Beverage team, assisting with guest requests and service where needed to ensure the smooth running of Madeleine.
- What you can bring to the role
- A warm, genuine personality and a natural ability to make people feel welcome, comfortable and valued.
- A passion for delivering exceptional hospitality, with a genuine interest in creating memorable guest experiences.
- Excellent communication and interpersonal skills, with the confidence to engage with guests and colleagues in a friendly, professional manner.
- Strong organisational skills, attention to detail and a positive, proactive approach, with the ability to remain calm and composed during busy periods.
- A flexible attitude and willingness to work a variety of shifts, including weekdays, evenings, weekends and bank holidays.
At the Grand Hotel Birmingham we make every effort to reward and recognise the loyalty and hard work you provide by offering the following;
- £12.71+ Service Charge and Gratuities to further your earning potential.
- Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
- Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
- Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
- Earn extra cash through our employee referral scheme.
- Free, freshly cooked meals from our chefs, available twice a day across service periods
- Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
- As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones - which increase year on year!
- We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
- Inclusive multifaith prayer room accessible any time for all team members
- Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- Take advantage of career development opportunities and apprenticeship programmes
- Regular team appreciation events and monthly recognition programmes
- Career development opportunities - including access to nationally recognised, funded apprenticeship programmes
- 28 days holiday each year (increasing annually up to 33 days)
- Venue closure over the Christmas period allowing you time off to enjoy the festive season
Bar Host in Birmingham employer: The Grand Hotel, Birmingham
The Grand Hotel Birmingham is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a key player in the hospitality industry, we provide our employees with ample growth opportunities, competitive benefits, and the chance to be part of a prestigious establishment in the heart of Birmingham. Join us to make a meaningful impact while enjoying the unique advantages of working in one of the West Midlands' leading hotels.
Contact Details:
The Grand Hotel, Birmingham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bar Host in Birmingham
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Grand Hotel, Birmingham and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Bar Host in Birmingham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Grand Hotel, Birmingham that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Grand Hotel, Birmingham.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Grand Hotel, Birmingham get a sense of who you are beyond your experience!
How to prepare for a job interview at The Grand Hotel, Birmingham
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Grand Hotel, Birmingham and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
