Wedding & Special Events Coordinator

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings; a landmark Grade II* listed property combining beautifully restored original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century. The Grand Hotel Birmingham features 185 bedrooms and extraordinary suites, a glamorous cocktail lounge bar, a British brasserie serving cuisine with a touch of French flair, and eight magnificent meeting and event rooms - as well as our spectacular Louis XIV-style Grand Ballroom.

We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

Have you a magical eye for detail and passion for coordinating unforgettable events in our gorgeous Grand spaces? In this role, you will establish and develop personal contact with all our special event guests, ensuring every detail of their event needs are met. You will manage and oversee the events from the point of enquiry through to the execution of the event itself where you will ensure effective, accurate, detailed Functions Sheets are compiled for successful delivery of the event from our Operations team with your support. You will also ensure we maximise potential relationships and revenue opportunities for the wider hotel.

Special events will include but are not exclusive to: Weddings, Festive and Seasonal Events, Banqueting, Personalised events, Family Specific events (baby showers, wakes etc), Private Afternoon Teas.

What the job involves:

• Taking initial Special Events enquiries via phone, email & third party websites to establish their needs and opportunities.
• Sending personalised proposals to all enquiries to Grand Standards.
• Conducting show rounds of our beautiful event spaces - including our gorgeous Grand Ballroom - in order to win business.
• Collating final details for all special events. Ensuring we build vital rapport and relationships to create an excellent guest journey - and communicating effectively with the operational teams for faultless service.
• Creating key relationships with preferred suppliers to provide a personalised and seamless guest experience.

What you can bring to the role:

• A warm and welcoming personality with the ability to adapt to the needs of the guests whilst creating a delightful and memorable experience.
• Be a strong communicator, liaising with other departments and dealing with guest queries with confidence.
• Possess excellent organisational and planning skills with a keen eye for detail and the ability to thrive under pressure.
• Previous experience within a similar role.
• Customer focus and exceptional guest service levels.
• Thrive under pressure and a pro-active, can-do attitude to all requests and guest needs.

The Pay & Benefits:

• Salary: £28,227 per annum - plus gratuities and service charge to increase earning potential.
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family.
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location.
• Enjoy discounts on retail, travel and leisure through an exclusive benefits portal.
• Earn extra cash through our employee referral scheme.
• Free, freshly cooked meals from our chefs, available twice a day across service periods.
• Access 24/7 health and wellbeing support through Hospitality Action.
• Access your pay whenever you need it using Wagestream.
• Take advantage of career development opportunities and apprenticeship programmes.
• Regular team appreciation events and monthly recognition programmes.
• Career development opportunities – including access to nationally recognised, funded apprenticeship programmes.