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For Companies At a Glance
- Tasks: Deliver warm, friendly service and create fantastic guest experiences.
- Company: Join Birmingham's Grand Hotel, a stunning blend of Victorian charm and modern style.
- Benefits: Enjoy competitive rates, discounts, free meals, and wellness support.
- Why this job: Be part of a vibrant team in a chic environment with great career growth.
- Qualifications: Previous experience is a plus; passion for customer service is essential.
- Other info: Flexible shifts required; uniform provided.
Birmingham's Grand Hotel on Colmore Row is housed in one of the city's most iconic buildings. This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century. The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.
As Food and Beverage Assistant you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.
What you will do:
- Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships.
- Be knowledgeable on the menus, being able to answer any questions, and make recommendations.
- Follow all steps of service, ensuring the focus remains guest-centric.
- Build a rapport with all guests in assigned section and use this to maximise sales opportunities.
- Contribute to creating a warm and welcoming environment for our guests and colleagues.
What you will need:
- Previous experience in a similar environment is desirable.
- Highly customer-service oriented and passionate about great food and beverage.
- Warm and genuine nature, someone who can make people feel at ease.
- To be able to confidently, clearly and politely communicate with guests.
- Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results.
- Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays, late nights and weekends.
Benefits:
- Competitive colleague and friend & family rates for overnight stays at the hotel.
- 50% employee discounts on food and beverage at hotel outlets.
- Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities.
- Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team.
- Free meals on duty in our dining facilities.
- Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support.
- Rewards and recognition for living and breathing our company values.
- Monthly employee recognition and rewards programme.
- Regular team appreciation events, including regular employee parties throughout the year.
- Career development opportunities – including access to apprenticeship programmes.
- Use of Wagestream financial wellbeing platform, allowing instant access to your pay.
- Uniform provided.
Contact Detail:
The Grand Hotel Birmingham Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Assistant
✨Tip Number 1
Familiarise yourself with the Grand Hotel's offerings, especially the cocktail bar and restaurant menus. Being knowledgeable about the food and beverage options will help you engage confidently with guests and showcase your passion for the role.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've created memorable experiences for guests in previous roles. This will show us that you understand the importance of guest satisfaction and can contribute positively to our team.
✨Tip Number 3
Highlight your flexibility and willingness to work various shifts, including late nights and weekends. This is crucial in the hospitality industry, and showing that you're adaptable will make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss how you build rapport with guests and create a welcoming atmosphere. Sharing specific examples of how you've fostered relationships in past roles will demonstrate your warm and genuine nature, which is essential for this position.
We think you need these skills to ace Food and Beverage Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Food and Beverage Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and passion for customer service. Mention specific experiences that demonstrate your ability to create fantastic guest experiences, as this is crucial for the role.
Highlight Relevant Experience: In your CV, emphasise any previous experience in food and beverage roles or customer service positions. Use bullet points to clearly outline your achievements and responsibilities in these roles.
Showcase Your Communication Skills: Since clear and polite communication with guests is essential, consider including examples in your application that showcase your ability to engage with customers effectively and build rapport.
How to prepare for a job interview at The Grand Hotel Birmingham Limited
✨Show Your Personality
As a Food and Beverage Assistant, your personality is key. Be warm and friendly during the interview to demonstrate how you would interact with guests. Share anecdotes that highlight your ability to create a welcoming atmosphere.
✨Know the Menus
Familiarise yourself with the food and drink offerings at Birmingham's Grand Hotel. Being able to discuss menu items confidently will show your enthusiasm for the role and your commitment to providing excellent service.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you went above and beyond to ensure guest satisfaction, as this aligns perfectly with the hotel's values.
✨Be Flexible and Adaptable
The role requires flexibility in working hours. During the interview, express your willingness to work various shifts, including late nights and weekends. This shows that you're ready to meet the demands of the job.
