At a Glance
- Tasks: Lead the Guest Service team, ensuring a warm welcome and exceptional experiences for all guests.
- Company: Join Birmingham's iconic Grand Hotel, blending Victorian charm with modern hospitality.
- Benefits: Competitive salary, discounts on stays, meals, and wellness support.
- Other info: Enjoy career development opportunities and a supportive team culture.
- Why this job: Be the face of hospitality in a vibrant hotel and make a real impact on guest experiences.
- Qualifications: Strong leadership skills and a genuine, friendly nature are essential.
The predicted salary is between 28000 - 28000 £ per year.
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings; a landmark Grade II* listed property combining beautifully restored original Victorian features with modern service and style that complements a vibrant and diverse Birmingham in the 21st century. The Grand Hotel Birmingham features 185 bedrooms and extraordinary suites, a glamorous cocktail lounge bar, a British brasserie serving cuisine with a touch of French flair, and eight magnificent meeting and event rooms - as well as our spectacular Louis XIV-style Grand Ballroom.
We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues. The Guest Service team are the face of the hotel, they set the tone of Grand Hospitality by welcoming and fulfilling the needs of our guests. As Guest Service Supervisor you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.
What the role involves:
- Ensuring a friendly, courteous & warm welcome is extended to all guests
- Duty Manager Shifts – acting ambassador for the hotel and first point of contact for operational support
- Drive, motivate & coach the Front Office Team by leading from the front with confidence; being dynamic and positive at all times
- Be the link between management and team members; achieving true communication and teamwork
- Manage Corporate, Media & entertainment bookings – being the face of the front desk
- Actively manage daily arrivals, taking opportunity to upsell room upgrades, packages & amenities
- Process all arrival guests by confirming reservations in Opera verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures
- Process departures, ensuring billing details are all correct
- Review, evaluate and action Opera reports
- Lead all tasks at the front desk to ensure the team is efficient and operations are in order to produce excellent feedback and guest satisfaction
- Manage, respond and reply to guest feedback platforms.
- To be fully conversant in all hotel and local amenities, and be polite, courteous and helpful to guests at all times
What you will bring to the role:
- Strong leadership skills, as demonstrated in a similar role within a front of house setting
- Warm and genuine nature, someone who can make people feel at ease
- To be able to confidently, clearly and politely pass information to all guests
- Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
- Highly customer-service oriented
- Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends
At the Grand Hotel Birmingham make every effort to reward and recognise the loyalty and hard work you provide by offering the following:
- £28,000 per annum
- Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
- Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
- Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
- Earn extra cash through our employee referral scheme.
- Free, freshly cooked meals from our chefs, available twice a day across service periods
- Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
- As a token of our gratitude for your loyalty, we’ll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year!
- We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
- Inclusive multifaith prayer room accessible any time for all team members
- Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- Take advantage of career development opportunities and apprenticeship programmes
- Regular team appreciation events and monthly recognition programmes
- Career development opportunities – including access to nationally recognised, funded apprenticeship programmes
- 28 days holiday each year (increasing annually up to 33 days)
- Venue closure over the Christmas period allowing you time off to enjoy the festive season
Reception Supervisor in Birmingham employer: The Grand Hotel Birmingham Limited
At the Grand Hotel Birmingham, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values each team member's contributions. With competitive salaries, generous employee benefits including discounted stays and meals, and a strong focus on career development through apprenticeship programmes, we ensure our staff feel appreciated and supported. Join us in a landmark setting where your passion for hospitality can flourish, and enjoy the unique opportunity to be part of a dedicated team that creates memorable experiences for our guests.
Contact Details:
The Grand Hotel Birmingham Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Grand Hotel Birmingham Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Grand Hotel Birmingham Limited
Don't be shy about reaching out to The Grand Hotel Birmingham Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Grand Hotel Birmingham Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Grand Hotel Birmingham Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
