Assistant Bar Manager - Madeleine Bar

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings; a landmark Grade II* listed property combining beautifully restored original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century. The Grand Hotel Birmingham features 185 bedrooms and extraordinary suites, a glamorous cocktail lounge bar, a British brasserie serving cuisine with a touch of French flair, and eight magnificent meeting and event rooms - as well as our spectacular Louis XIV-style Grand Ballroom. We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

Ready to take the next step in your bar career within one of Birmingham’s most talked-about hotel bars? Madeleine is a slice of Parisian chic in Birmingham — an award-winning hotel bar, recognised as Best Hotel Bar in Birmingham 2024/2025. A destination for elegant drinks, refined style and memorable guest experiences.

As Assistant Bar Manager you’ll support the Bar Manager in leading the day-to-day operation of the bar, ensuring exceptional standards of service, quality and presentation are delivered at all times. You will play a key role in creating a positive, motivated team environment, while ensuring every guest enjoys a memorable experience.

What you will be doing:

• Support the smooth and efficient running of the bar, ensuring consistently high standards of service
• Lead by example on the floor, delivering a warm, engaging and professional guest experience
• Support, coach and motivate the team to drive performance and guest satisfaction
• Assist with stock control, ordering and rota planning to support business needs
• Handle guest feedback with confidence, ensuring issues are resolved effectively

What you will bring:

• Previous experience in a supervisory or management role within a high-quality bar environment
• Strong cocktail knowledge and a passion for drinks and hospitality
• A confident and engaging leadership style, with the ability to motivate a team
• Excellent communication skills and the ability to build rapport with guests and colleagues
• A proactive, hands-on approach with the ability to work in a fast-paced environment

This is an exciting opportunity to be part of a stylish and award-winning bar, where creativity, personality and service excellence come together.

At the Grand Hotel Birmingham we make every effort to reward and recognise the loyalty and hard work you provide by offering the following:

• £32,136 per annum - plus gratuities and service charge
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• Earn extra cash through our employee referral scheme.
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• As a token of our gratitude for your loyalty, we’ll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year!
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• Inclusive multifaith prayer room accessible any time for all team members
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Take advantage of career development opportunities and apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• 31 days holiday each year (increasing annually up to 33 days)
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.
• Venue closure over the Christmas period allowing you time off to enjoy the festive season