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- Tasks: Be the friendly face of our luxurious spa, welcoming guests and managing bookings.
- Company: Join The Grand Hotel, an iconic Brighton landmark with a rich history and modern upgrades.
- Benefits: Enjoy special hotel rates, meals on duty, bonuses, and fun team celebrations.
- Why this job: Experience a vibrant work culture while helping create memorable guest experiences by the sea.
- Qualifications: No specific experience required; just bring your enthusiasm and a passion for hospitality.
- Other info: Access to training and development opportunities to kickstart your career in hospitality.
The predicted salary is between 24000 - 36000 £ per year.
Come and write your Grand story on Brighton's stunning seafront! To work with The Grand Hotel's reinvigorated state of the art gym and luxurious Spa, we are looking for a Spa Receptionist. The Grand Hotel, Brighton is an iconic hotel in a unique city. After celebrating the hotel's 160th anniversary and completing a £16.2 million refurbishment in 2024, we are excited for the next stage of our journey.
Some of the perks our colleagues enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Meals whilst on duty
- Company bonus scheme
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- Regular celebrations such as Thank You Week and Employee Awards Celebration
- Access to the Company Pension Scheme, Life Assurance and Wellbeing Support
What Are We Looking For? As a Spa Receptionist, you will be the welcoming face of the Spa at The Grand Brighton, ensuring an outstanding experience for every client. The Spa Front Desk Receptionist is responsible for the reception area at the spa, including greeting all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.
The Grand Brighton was officially opened on 21st July 1864 to great fanfare and celebrated as the original 'Palace By The Sea'. The Grand is part of the Leonardo Hotels Limited Edition collection. Leonardo Hotels operates over 57 hotels across the UK & Ireland, with plans for major expansion over the years; there's never been a more exciting time to join us!
We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community. Your hard work and pace is valued, and it's our role to keep you at the top of your game as a Hospitality professional! Our "GROWonline" learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager.
Spa Receptionist employer: The Grand Brighton
Contact Detail:
The Grand Brighton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the services and products offered at The Grand's spa. Knowing the ins and outs of what you’ll be promoting will help you engage confidently with guests and answer their queries effectively.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or over the phone. Being warm, welcoming, and attentive will demonstrate that you’re the perfect fit for the Spa Receptionist role.
✨Tip Number 3
Network with current employees or those in similar roles within the hospitality industry. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Research The Grand Brighton’s history and its significance in the local area. Being able to discuss the hotel's legacy and its recent refurbishment will show your genuine interest in becoming part of their team.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Spa Receptionist. Highlight your customer service skills and any relevant experience in hospitality or spa environments.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Spa Receptionist role. Emphasise your ability to manage bookings, handle inquiries, and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your enthusiasm for working at The Grand Brighton. Mention specific reasons why you want to join their team and how you can contribute to their guest experience.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at The Grand Brighton
✨Know the Spa Services
Familiarise yourself with the spa services and products offered at The Grand Brighton. Being able to discuss these confidently during your interview will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've provided excellent customer service, resolved issues, or created memorable experiences for clients.
✨Demonstrate Team Spirit
The Grand Brighton values teamwork. Be ready to share instances where you've successfully worked as part of a team, highlighting your ability to collaborate and support colleagues in a busy environment.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview to reflect the luxurious atmosphere of the spa. This shows that you understand the importance of presentation in the hospitality industry.
