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For Companies At a Glance
- Tasks: Greet guests, ensure a welcoming experience, and provide local recommendations.
- Company: Join The Grand Brighton, a historic hotel part of Leonardo Hotels with exciting expansion plans.
- Benefits: Enjoy perks like meal allowances, a pension scheme, and fun team celebrations.
- Why this job: Be the face of hospitality in a vibrant setting while making a real difference for guests.
- Qualifications: Passionate, organised, and courteous individuals with a flair for customer service are ideal.
- Other info: Opportunities for progression and ongoing training in a supportive community.
The predicted salary is between 8000 - 12000 £ per month.
As a face of the hotel, you'll be a key contributor to the hotel's success - responsible for greeting all guests on arrival and ensuring that their experience at the hotel is evoked with excitement, making them feel welcome, comfortable and at ease.
The important stuff:
- Access to the Company Pension Scheme
- Life Assurance
- Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If you're our ideal Receptionist, you will:
- Be passionate to make a difference and eager to bring new ideas to the table
- Be courteous to guests and colleagues at all times
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Have top-notch organisational skills
- Be dependable, and a reassuring influence for guests
Our story: Set perfectly amidst the city, the iconic Brighton seafront, and the stunning backdrop of the South Downs, The Grand Brighton was officially opened on 21st July 1864 to great fanfare and celebrated as the original 'Palace By The Sea'. The Grand is part of the Leonardo Hotels Limited Edition collection. Leonardo Hotels operates over 55 hotels across the UK & Ireland, with plans for major expansion over the years; Once you're part of the team, you're part of the Leonardo community. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality.
Receptionist (Hotel) employer: The Grand Brighton
Contact Detail:
The Grand Brighton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Hotel)
✨Tip Number 1
Familiarise yourself with the hotel and its surroundings. Knowing the local attractions, restaurants, and transport options will help you provide valuable recommendations to guests, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact for guests, so being able to convey warmth and professionalism in your interactions is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Demonstrate your organisational skills by preparing for common tasks you might face, such as managing bookings or handling guest inquiries. Being proactive in your approach will show that you're ready to take on the responsibilities of the role.
✨Tip Number 4
Engage with the hotel’s community and culture. Attend any open days or events hosted by the hotel to network with current employees and learn more about the company values, which can help you align your application with their expectations.
We think you need these skills to ace Receptionist (Hotel)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the hotel is looking for in a Receptionist. Highlight key responsibilities and required skills, such as being courteous and having top-notch organisational skills.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the role. Emphasise any previous customer service roles, organisational abilities, and your passion for hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the position. Mention specific examples of how you’ve made a difference in previous roles and how you can contribute to the hotel's success.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at The Grand Brighton
✨Show Your Enthusiasm
As a receptionist, your energy and enthusiasm are crucial. Make sure to express your passion for hospitality during the interview. Share examples of how you've made guests feel welcome in previous roles or how you plan to create a positive atmosphere at the hotel.
✨Know the Hotel Inside Out
Familiarise yourself with The Grand Brighton and its offerings before the interview. Be prepared to discuss its history, amenities, and local attractions. This shows your genuine interest in the role and helps you provide insightful recommendations to guests.
✨Demonstrate Your Organisational Skills
Receptionists need to juggle multiple tasks efficiently. Prepare to discuss how you manage your time and prioritise tasks. You could share specific examples from past experiences where your organisational skills made a difference in guest satisfaction.
✨Practice Courteous Communication
Since you'll be the first point of contact for guests, practice your communication skills. Role-play common scenarios you might encounter, such as handling guest inquiries or complaints. This will help you convey your courteous nature and reassure the interviewer of your ability to handle various situations.
