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- Tasks: Supervise Meeting & Events Operations, ensuring high standards and excellent customer service.
- Company: Join Leonardo Hotels, a dynamic and rapidly expanding hospitality brand focused on people development.
- Benefits: Enjoy flexible hours, varied work, training opportunities, and discounted hotel stays.
- Why this job: Be part of a fun team, develop your career, and make memorable experiences for guests.
- Qualifications: Supervisory experience or strong team member skills, great communication, and flexibility required.
- Other info: Celebrate birthdays, participate in monthly activities, and enjoy employee recognition programs.
The predicted salary is between 24000 - 36000 £ per year.
At Leonardo Hotels, we are recruiting for a Supervisor role to join our great team in the Meeting & Events Operations areas. We are looking for an enthusiastic, genuine, and friendly person who really enjoys working in hotels and wants to provide great hospitality to our guests, contributing to them having a memorable stay with us.
As Meeting & Events Operations Supervisor, we want you to be part of a great and diverse team working together to provide great hospitality and products to our guests in the restaurant, bar or conference departments. We set high standards for ourselves so that we can surprise and delight our customers and deliver a great experience.
What we want you to have:
- Supervisory experience or be a strong Meeting & Events team member looking to take on additional responsibility
- Great communication skills so you can chat to our guests and of course the team
- Flexibility to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends as well as mornings, or evenings (no split-shifts here)
- The ability to recognise what our customers want and need and be able to provide it
- Good people skills to work well in a team - we want work to be fun for all of our employees
- Have a genuine interest in providing hospitality to our customers
- Confidence with systems and taking payments
- To be able to work well under pressure at times and multi-task in a fast-paced environment
- Ensure prompt resolution of customer complaints
The job:
- To supervise the activities of the Meeting & Events Operations Crew, ensuring they are aware of their responsibilities and performing duties to a high standard
- To be familiar with the day's business, restaurant, and conference bookings so that you can prepare the team, the department and be ready for action
- To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality
- To have a visible presence within the hotel to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
- To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times
- Training and motivating team members
- Ensuring all cash, charge, float, and till procedures are carried out correctly
Why come and work for us:
- Receive practical training, development, and progression within a dynamic and rapidly expanding company
- Varied and interesting work - no day is the same at Leonardo Hotels
- Flexible working hours - shift working is what we do but not split shifts we want you to have a work-life balance too
- Having the chance to work with and around friendly people
- Birthday cards every year - we celebrate everything
- The opportunity to work for a well-respected brand where people development is at the heart of our culture
- Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support
- A smart uniform
- Meals on duty
- Monthly engagement activities - we like to have fun while working hard
- Annual Charity Event Day - we help and support our communities
- So many training courses that your brain may not be able to squeeze them all in
- Employee of the month earning you a little bonus and fame for the month
- Leo Points earn points and claim them back on gifts that you want
- Stay at one of our hotels for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
- 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days
- Sensible benefits that could save you money - Pension Scheme, Life assurance, wellbeing support, wedding leave
C&B Event Manager (Operational) employer: The Grand Brighton
Contact Detail:
The Grand Brighton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land C&B Event Manager (Operational)
✨Tip Number 1
Familiarise yourself with the specific operations of Leonardo Hotels. Visit their website and social media pages to understand their values, culture, and the type of events they host. This knowledge will help you demonstrate your enthusiasm and alignment with their mission during any discussions.
✨Tip Number 2
Network with current or former employees of Leonardo Hotels. Use platforms like LinkedIn to connect and ask about their experiences. This can provide you with insider information on what the company values in a candidate and may even lead to a referral.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to customer service and team management. Think of examples from your past experiences that showcase your ability to handle pressure, resolve complaints, and motivate a team effectively.
✨Tip Number 4
Showcase your flexibility and willingness to work varied shifts. Be ready to discuss your availability during the interview, as this role requires adaptability to different schedules. Highlight any previous experience where you successfully managed varying work hours.
We think you need these skills to ace C&B Event Manager (Operational)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience and skills that align with the Meeting & Events Operations role. Emphasise your ability to provide excellent customer service and work well under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for hospitality and your genuine interest in the role. Mention specific experiences that demonstrate your communication skills and ability to motivate a team.
Showcase Flexibility: In your application, highlight your flexibility regarding shift patterns and your willingness to work weekends and evenings. This is crucial for the role, so make it clear you are adaptable.
Prepare for Potential Questions: Think about how you would handle customer complaints and provide examples of past experiences where you successfully resolved issues. This will prepare you for any interview questions related to guest satisfaction.
How to prepare for a job interview at The Grand Brighton
✨Show Your Enthusiasm for Hospitality
Make sure to express your genuine interest in providing great hospitality during the interview. Share examples of how you've gone above and beyond for guests in previous roles, as this aligns perfectly with what Leonardo Hotels is looking for.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication with both guests and team members, prepare to discuss situations where you effectively communicated or resolved issues. This will showcase your ability to connect with people, which is crucial in the hospitality industry.
✨Be Ready to Discuss Flexibility
The job involves working various shifts, so be prepared to talk about your availability and willingness to adapt to different schedules. Highlight any past experiences where you successfully managed flexible working hours.
✨Prepare for Customer Service Scenarios
Think of examples where you've handled customer complaints or difficult situations. Being able to demonstrate your problem-solving skills and ability to maintain a positive attitude under pressure will impress the interviewers.
