At a Glance
- Tasks: Deliver exceptional guest care and manage check-in/check-out processes.
- Company: Join the vibrant team at LGB - The Grand Brighton, part of Leonardo Hotels.
- Benefits: Enjoy special hotel rates, recognition schemes, and ongoing training opportunities.
- Other info: Great career progression in a supportive and inclusive environment.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: Passion for hospitality and a positive, proactive attitude.
The predicted salary is between 25290 - 30910 £ per year.
LGB - The Grand Brighton is Limited Edition, which is a collection of distinctive hotels that have their own characters.
Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed.
Limited Edition is a part of the Leonardo Hotels portfolio.
- Main Tasks
- Offer exceptional guest care at all times
- Manage check-in and check-out processes, offering exceptional experiences to all arriving and departing guests
- Answer the telephone in a professional manner and appropriately action enquiries
- Collaborate with colleagues in other departments to elevate the overall guest experience consistently
- As the first point of contact manage guest complaints calmly and professionally; escalating to the Duty Manager as appropriate
- Maintain expert knowledge of the hotel product and outlets to offer exceptional service to guests
- Upsell room upgrades, breakfast and seasonal offers in adherence with departmental targets
- Follow safety and security protocols to protect guests with particular adherence to Key Security
- Utilise all relevant systems correctly to complete tasks in a timely manner
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
- Complete any other reasonable request made by a member of the management team or a supervisor
Person Specification
- Genuine passion for delivering memorable moments to guests
- Positive approach to changing service environments and priorities
- Pro-active with a hands-on approach to delivering consistent results
- Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
- Friendly team player with the ability to work effectively and efficiently with others
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
- Engaged with hotel initiatives to support the local community
- Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests
- Customer reviews
- Achieving agreed KPIs Fulfilment of the job skills checklist
- Customer satisfaction scores e. g. Booking. com
- Regular review meetings with line manager
- Available Ongoing Learning
- GROWonline BELONG induction and development courses
- Academy Technical skills training
- Team Coach
- ‘Come Join Us’ Guest Care training
• Opportunity to apply for internal development programmes, such as
- Junior Chef Development programme
- Graduate programme
- Level 2 Apprenticeships in Hospitality
NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change.
You must speak with your line manager if you are interested in pursuing any training courses or programmes.
Some of the perks our Receptionist could enjoy include
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are.
Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Receptionist?
We look after our colleagues just as well as we look after our guests.
Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland.
Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us.
With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!
We are a Disability Confident Employer and a member of the Valuable 500.
We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.
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Receptionist in Basingstoke employer: The Grand Brighton
At LGB - The Grand Brighton, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture where every team member is valued. Our commitment to employee growth is evident through ongoing training programmes and clear paths for progression, ensuring that you can thrive in your hospitality career. With unique perks like special rates on hotel rooms and a focus on wellbeing, joining our team means becoming part of a supportive community dedicated to delivering memorable experiences for both guests and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Basingstoke
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Grand Brighton. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Grand Brighton
Don't be shy about reaching out to The Grand Brighton directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Basingstoke
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Grand Brighton and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Grand Brighton
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
