Communities Programme Operations Coordinator in Leicester

Location: Leicester - Hybrid

Salary: £29,000-£34,000 DOE

About Our Client:

A registered charity based in London, using football to tackle some of the biggest challenges facing young people today. They make football accessible to over 7,000 children and young people every week through a financial assistance model that removes the barriers of cost and targets areas of greatest deprivation, bringing together young people from different socioeconomic backgrounds, ethnicities, and nationalities. In just six years, they’ve grown from a £1m to a £5m organisation, and they’re now at an inflection point, expanding beyond London and building towards reaching over 40,000 young people every week by 2031.

Key Responsibilities:

• Launch the Communities programme in Leicester, working closely with the London team to get the first sessions off the ground.
• Coordinate the day-to-day delivery of the Communities programme across schools, community training sessions, and holiday camps, ensuring all sessions run smoothly.
• Manage schedules and resources across a range of facilities, coaches, and community partners, ensuring all sessions deliver against the foundation’s quality standards.
• Maintain accurate performance data and documentation for the programme to support strong safeguarding and guide continuous improvement.
• Work collaboratively across teams to support a community programme that amplifies impact and contributes to the foundation’s broader goals and mission.

Communication & Stakeholder Management:

• Act as the first point of contact for inbound communications from parents, schools, and community partners, handling enquiries, resolving issues, and ensuring a seamless experience for everyone involved in the programme.
• Manage outbound programme communications, ensuring messages are intentional, relevant, and reflective of the foundation’s values.
• Build and maintain strong partnerships with schools, local authorities, community organisations, and other delivery partners, aiming to expand reach and deepen impact.
• Represent the Foundation at relevant events and forums, championing the role of community football in driving social change.
• Develop and maintain efficient operational systems and processes that enable the programme to scale while maintaining quality.
• Use data and participant feedback to continuously improve the player, school, and partner experience, ensuring insight drives decision-making.
• Support the collection, analysis, and presentation of programme data related to participation, quality, and financial performance to inform delivery and reporting.
• Support the strategic growth of the programme by contributing ideas and identifying opportunities to increase participation and remove barriers.
• Uphold the foundation’s safeguarding policies and values at all times.

Skills Required:

• Strong alignment with the foundation’s values and a passion for football as a tool for social impact.
• Experience coordinating youth programmes within Leicester, with deep knowledge of the local community.
• Excellent organisational skills, with the ability to manage schedules, resources, and multiple tasks across more than one location.
• Track record of taking ownership of defined tasks and seeing them through to a high standard with limited need for rework.
• Clear, professional communication skills, adapting tone for different audiences including participants, parents, coaches, and colleagues.
• A proactive, problem-solving approach — spotting issues and suggesting improvements rather than simply accepting the status quo.
• Reliable and detail-oriented, with the ability to maintain accurate records and consistently meet deadlines.
• Experience using data and insights to drive operational improvement.
• Comfortable making routine decisions independently and knowing when to elevate.
• Good grasp of technology and digital tools, including Microsoft 365.
• A collaborative team player, curious about how the wider organisation works and keen to learn and grow.
• Eligibility to live and work in the UK.
• Experience working in the not-for-profit or social impact sector.
• Experience coordinating sports, education, or youth programmes.
• Understanding of the grassroots football landscape and/or youth sports provision.

Benefits:

• Access to co-working space.
• Regular staff socials & monthly ‘Team Talk’ in London with pop-up catering.
• Opportunities to attend Premier League, WSL, FA Cup, League Cup, and Champions League football matches.
• Cycle to work scheme.
• Salary sacrifice workplace pension scheme.
• Funding toward training and five days of fully paid study leave.
• The chance to grow within a mission-driven organisation doing work that genuinely matters.

Hours of Work: 40-hour week with the need for flexibility.

Holiday: 24 days holiday allowance, increasing by one day per year after two years’ service.