Graduate Customer Service Coordinator

Our client is a worldwide leader in their sector, originally founded in 1943 in Spain and now present in ten countries with a team of more than 10,000 customer-oriented professionals. They develop innovative solutions and products for their clients around the world, producing high-quality flexible products made with a wide range of 100% recycled material. They offer their services through their 12 plants in 6 different countries: 2 in Spain, 1 in Italy, 1 in Luxembourg, 5 in the United Kingdom, 1 in Ireland, and 1 in the Netherlands. They are committed to the circular economy, bringing value to waste and reducing environmental impact to achieve “Zero Waste.” The goal is a cleaner atmosphere by eliminating the emissions of waste currently not recycled.

Due to increased business and team growth, our client is looking to recruit a client-focused, commercially aware graduate into their team. Within this exciting role, you will report to the Customer Service Manager and work with a team of experienced individuals who will support your growth in the business. You will support the external sales team while working as part of the Customer Services team, providing a professional, effective, and efficient link for customers and internal departments.

This position requires an exceptional individual who can build effective working relationships both internally and externally. If you believe you have the ability to think on your feet in a fast-paced environment with unlimited possibilities to progress and grow, then this is the role for you. Our client is committed to continually supporting your development within the organisation.

• Responsible for initial technical enquiries from customers – proactively roll out an end-to-end approach to customers’ needs and identify value-added solutions.
• Creating and gaining approval of artwork, originating print stereos, technical drawings & ordering appropriate tooling.
• Preparation of offers and estimates for current and potential customers following the instructions of the Sales Representative and/or the commercial function (pricer).
• Deal with enquiries, quotations, origination, order placement, order checking, order acknowledgements, amendments, complaints, stock management, record keeping and system information updates, in an appropriate, accurate and timely manner.
• Act as main liaison for allocated client accounts.
• Ensure customers are kept informed of anything relevant (e.g. delivery problems).
• Assist as required in preparation of tenders and account information.
• Train in management of client accounts allocated elsewhere to act as holiday/sickness cover as required.
• Assist as and when required with customer visits.
• When appropriate, work with customers in the development of systems.
• Build relationships with customers and add value to the service provided by understanding and anticipating the customers’ needs.
• Act as a representative of the company, portraying and promoting an image of professionalism. Attend meetings with the Sales Representative and the Plant/Regional Sales and Commercial Manager.
• Track the development of customer projects with the technical office.
• Maintain the company Management System (GPT, SSS, SAP, etc.) with the most up-to-date information concerning customers.
• Attend ad hoc meetings with customers in coordination with the Customer Service Manager or Sales Rep assigned.
• Proactively launch the purchase of merchandise.
• Secure proper tracking of the origination costs (Purchase Order from customer).
• Comply with communication and reporting procedures.
• Handle external and internal claims related to invoicing, pricing, overs & under and admin errors.
• Actively participate in training program definition and implementation, supporting new training initiatives and reporting any detected skills that would need to be reinforced.

• Degree educated.
• Committed to continuous professional development.
• Confident communicator with the ability to develop good working relationships with clients and colleagues.
• Previous experience in a customer-focused/sales or commercial environment would be beneficial.
• Able to communicate effectively both verbally and in writing.
• A flexible and adaptable attitude.
• Able to organise and prioritise workload to meet tight deadlines.
• PC literate with working knowledge of Microsoft Office.
• Knowledge of SAP would be advantageous.

• 33 days paid holiday including bank holidays.
• Company pension scheme.
• Life Assurance, Company bonus scheme.
• Help towards further qualifications after successful probationary period.

35hrs – 8am – 4pm or 9am – 5pm (Flexible). Office based role.

• 1st Stage: Telephone interview with HR Manager.
• 2nd Stage: Face to face interview with HR Manager and Customer Service Manager. Regional Director could possibly attend depending on availability.

No current issues to report.

Please complete the below web submission form and a consultant will be in touch soon.