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- Tasks: Build and manage strong client relationships while delivering tailored training solutions.
- Company: Purpose-led organisation making a national impact.
- Benefits: Home-based work, regional travel, ongoing training, and a supportive team culture.
- Why this job: Be a trusted partner and make a real difference in workforce development.
- Qualifications: Experience in client relations and strong organisational skills.
- Other info: Opportunity for personal growth and impactful collaboration.
The predicted salary is between 46000 - 64400 £ per year.
Our client is seeking a Client Relationship Manager to build, manage and develop strong relationships with a portfolio of regional organisations. You’ll act as a trusted partner and ambassador, working collaboratively with clients, internal teams and external stakeholders to deliver value, improve outcomes and support long-term skills development across the sector.
As a Client Relationship Manager, you will:
- Act as the primary point of contact for a portfolio of clients, building strong and effective working relationships
- Deliver high-quality relationship management and customer service, ensuring clients view the organisation as a trusted strategic partner
- Support clients to identify, plan and deliver training and development solutions aligned to their business needs
- Promote apprenticeships and other new entrant pathways as part of sustainable workforce planning
- Support the delivery of regional programmes, projects and initiatives
- Identify and escalate commercial or development opportunities in line with agreed processes
- Maintain accurate records of client engagement and activity using internal systems
- Gather and share labour market intelligence to support client and organisational planning
- Engage with training providers and external stakeholders to identify opportunities for collaboration
- Diagnose and resolve client issues in a timely and effective manner
- Travel regularly across the region, including occasional overnight stays
What we’re looking for:
- Experience in a client relationship, stakeholder engagement or customer-facing role
- Experience working in a solutions-focused capacity, supporting organisations to meet business needs
- Knowledge or experience of training, competence or workforce development systems
- Ability to build relationships across multiple levels and manage challenging conversations
- Strong organisational skills with the ability to manage competing priorities and deadlines
- Confident working independently while contributing to wider team objectives
What we offer:
- Home-based working with regional travel
- Opportunity to work in a purpose-led organisation with national impact
- Supportive team environment and collaborative culture
- Ongoing training, development and CPD
Client Relationship Manager in London employer: The Graduate Project
Contact Detail:
The Graduate Project Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your personality! When you get the chance for an interview or a casual chat, let your true self shine through. Employers want to see how you’ll fit into their team, so be genuine and engaging.
✨Tip Number 3
Do your homework! Research the company and its clients before any meeting. Knowing their values and recent projects will help you tailor your conversation and show that you’re genuinely interested in being their trusted partner.
✨Tip Number 4
Follow up after meetings! A quick thank-you email or a message highlighting a key point from your discussion can keep you fresh in their minds. It shows you’re proactive and keen to build that relationship.
We think you need these skills to ace Client Relationship Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Relationship Manager. Highlight your experience in client relationships and stakeholder engagement, and don’t forget to mention any relevant skills in workforce development or training.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about building strong client relationships and how your previous experiences make you the perfect fit for this role. Be genuine and let your personality come through!
Showcase Relevant Experience: When filling out your application, be sure to showcase any experience you have in solutions-focused roles. We want to see how you've supported organisations in meeting their business needs and how you’ve managed challenging conversations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Graduate Project
✨Know Your Clients
Before the interview, research the types of organisations you’ll be working with. Understand their needs and challenges, and think about how you can position yourself as a trusted partner. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Showcase Your Relationship Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to manage challenging conversations and deliver high-quality customer service.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM systems and management information systems, brush up on your knowledge of these tools. If you have experience with specific systems, be ready to discuss how you’ve used them to enhance client engagement and track progress.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the company’s approach to stakeholder engagement or how they measure the success of their training programmes. This not only shows your interest in the role but also your understanding of the industry.
