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- Tasks: Manage regulatory cases, support investigations, and liaise with stakeholders.
- Company: Respected professional regulatory organisation in London.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in regulatory matters while developing your skills.
- Qualifications: Experience in casework or investigations, strong communication, and organisational skills.
- Other info: Join a dynamic team focused on service improvement and quality assurance.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a highly respected professional regulatory organisation seeking a dedicated and detail-focused Case Officer to join its casework team. This is a key role responsible for managing a caseload of regulatory matters, supporting investigations, and ensuring cases are progressed fairly, efficiently and in line with statutory requirements.
As a Case Officer, you will:
- Manage a caseload of regulatory cases from referral through to conclusion.
- Act as the main point of contact for professionals, complainants, employers and other stakeholders.
- Gather, analyse and assess information and evidence in line with regulatory procedures.
- Draft correspondence, reports and case summaries for internal and external use.
- Prepare case documentation for internal decision-making panels and hearings.
- Liaise with legal advisers, panel members and external parties as required.
- Ensure all casework is conducted in accordance with legislation, policies and internal service standards.
- Maintain accurate records and case management systems.
- Identify risks, issues or delays and escalate appropriately.
- Contribute to service improvement and quality assurance initiatives.
What we’re looking for:
- Experience in a casework, investigations or regulatory environment.
- Strong written communication skills, with the ability to draft clear and professional correspondence and reports.
- Excellent organisational skills and the ability to manage competing deadlines.
- High level of attention to detail and accuracy.
- Ability to analyse complex information and make balanced, evidence-based decisions.
- Confident communicator with the ability to engage sensitively with a wide range of stakeholders.
- Strong IT skills, including experience using case management systems or databases.
- Ability to work independently while contributing effectively within a team.
Nice to have:
- Experience working within a professional regulator, membership body or public sector organisation.
- Knowledge of regulatory frameworks or professional standards.
- Understanding of administrative law or regulatory procedures.
- Experience preparing papers for committees or panels.
Case Officer in London employer: The Graduate Project
Contact Detail:
The Graduate Project Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the regulatory field, especially those who work as Case Officers. Use LinkedIn or professional groups to connect and ask for insights about their experiences. You never know who might have a lead on a job!
✨Tip Number 2
Prepare for interviews by practising common casework scenarios. Think about how you would handle specific regulatory challenges and be ready to discuss your thought process. This will show that you’re not just a good fit on paper but also in practice.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Case Officer role! We make it easy for you to showcase your skills and experience directly to the hiring team. Plus, it’s a great way to stay updated on new opportunities!
We think you need these skills to ace Case Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Case Officer role. Highlight your experience in casework and investigations, and show us how your skills match what we're looking for. A personal touch goes a long way!
Show Off Your Writing Skills: Since strong written communication is key for this role, take the time to draft clear and professional correspondence in your application. Use concise language and make sure your documents are free from errors – we love attention to detail!
Be Organised: Demonstrate your organisational skills by structuring your application well. Use bullet points for clarity and ensure that all relevant information is easy to find. This will help us see how you manage competing deadlines effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at The Graduate Project
✨Know Your Casework Inside Out
Before the interview, make sure you understand the key responsibilities of a Case Officer. Familiarise yourself with regulatory casework and be ready to discuss how your experience aligns with managing a caseload, supporting investigations, and liaising with stakeholders.
✨Show Off Your Communication Skills
Since strong written communication is crucial for this role, prepare examples of reports or correspondence you've drafted in the past. Be ready to explain how you ensure clarity and professionalism in your writing, as well as how you engage with different stakeholders.
✨Demonstrate Your Organisational Skills
Think about how you manage competing deadlines and keep track of multiple cases. Bring specific examples of tools or methods you use to stay organised, and be prepared to discuss how you prioritise tasks effectively.
✨Highlight Your Attention to Detail
Attention to detail is key in regulatory work. Prepare to discuss situations where your meticulousness made a difference, whether it was catching an error in documentation or ensuring compliance with procedures. This will show that you take accuracy seriously.
