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- Tasks: Develop and implement donor journeys to boost engagement and retention.
- Company: Join a global non-profit making a real difference through fundraising initiatives.
- Benefits: Enjoy remote work, flexible hours, paid volunteer days, and life assurance.
- Why this job: Be part of a mission-driven team focused on creating long-term change and impactful supporter experiences.
- Qualifications: Experience in donor journey planning and multi-channel fundraising is essential.
- Other info: This is a permanent, full-time role with occasional travel to Cambridge or London.
The predicted salary is between 36000 - 60000 £ per year.
We’re working with a fantastic global non-profit organisation that is dedicated to making a meaningful impact through its fundraising and engagement initiatives. We’re looking for a Senior Donor Journey Officer to play a key role in maximising supporter engagement and retention, helping to drive their fundraising strategy forward.
Reporting to the Head of Supporter Care and Development, this role will focus on developing and implementing supporter journeys that enhance engagement across multiple channels, supporting the organisation’s mission to create meaningful, long-term change.
If you have experience in individual giving, donor journey planning, and multi-channel fundraising campaigns, this could be the perfect role for you!
As a Senior Donor Journey Officer, you will:
- Develop and implement effective donor journeys to enhance supporter engagement and retention.
- Manage and optimise multi-channel supporter experiences to increase fundraising rates and donor value.
- Collaborate with the Communications team to ensure content and campaigns align with supporter engagement strategies.
- Analyse data and campaign performance, making recommendations to improve donor experiences and fundraising outcomes.
- Contribute to the organisation’s growth strategy, ensuring a positive and impactful supporter experience.
What we’re looking for:
- Proven experience in individual giving donor journey planning and implementation.
- Experience supporting or managing retention campaigns.
- Strong knowledge of multi-channel supporter experiences, increasing engagement and fundraising performance.
- Ability to analyse data, report on trends, and make strategic recommendations to improve donor journeys and fundraising success.
- A passion for the charity and non-profit sector with a focus on supporter engagement.
What we offer:
- Permanent, full-time role
- Remote working (UK-based) – occasional travel to Cambridge or London
- Flexible working policy
- Paid charity volunteer days
- Employee Assistance Programme
- Life assurance cover
- Employer pension contribution up to 5%
Donor Relations Coordinator employer: The Graduate Project
Contact Detail:
The Graduate Project Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Donor Relations Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends in donor journey planning and multi-channel fundraising. Understanding current best practices will help you speak confidently about your ideas during interviews.
✨Tip Number 2
Network with professionals in the non-profit sector, especially those involved in donor relations. Engaging with others in the field can provide valuable insights and potentially lead to referrals for the role.
✨Tip Number 3
Prepare specific examples of successful donor engagement strategies you've implemented in the past. Being able to discuss your hands-on experience will demonstrate your capability and passion for the role.
✨Tip Number 4
Stay updated on the organisation's mission and recent campaigns. Showing that you are informed about their work and values will highlight your genuine interest in contributing to their goals.
We think you need these skills to ace Donor Relations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in individual giving and donor journey planning. Use specific examples that demonstrate your success in multi-channel fundraising campaigns.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the non-profit sector and your understanding of supporter engagement. Mention how your skills align with the role and the organisation's mission.
Highlight Analytical Skills: Emphasise your ability to analyse data and report on trends. Provide examples of how you've used data to improve donor experiences or fundraising outcomes in previous roles.
Showcase Collaboration Experience: Discuss any past experiences where you collaborated with teams, especially in communications or marketing, to enhance supporter engagement strategies. This will demonstrate your teamwork skills and alignment with the role's requirements.
How to prepare for a job interview at The Graduate Project
✨Show Your Passion for the Cause
Make sure to express your genuine enthusiasm for the non-profit sector and the organisation's mission. Share personal stories or experiences that highlight why you care about donor engagement and how it aligns with your values.
✨Demonstrate Your Analytical Skills
Be prepared to discuss specific examples of how you've used data to improve donor journeys in the past. Highlight any tools or methodologies you've employed to analyse campaign performance and make strategic recommendations.
✨Highlight Multi-Channel Experience
Since the role focuses on multi-channel fundraising, be ready to talk about your experience across different platforms. Discuss how you've successfully managed campaigns that engage supporters through various channels and what results you achieved.
✨Prepare Questions About Supporter Engagement
Show your interest in the role by preparing thoughtful questions about the organisation's current supporter engagement strategies. This demonstrates your proactive approach and helps you understand how you can contribute to their goals.
