At a Glance
- Tasks: Manage membership applications, support members, and improve processes in a dynamic team.
- Company: Respected membership organisation based in the City of London.
- Benefits: Competitive hourly rate, hybrid work, and potential for contract extension.
- Other info: Immediate start available with excellent career growth opportunities.
- Why this job: Join a collaborative team and make a real impact on member experiences.
- Qualifications: Experience in membership administration and strong communication skills.
The predicted salary is between 20 - 25 £ per hour.
About the Job
Areas: Membership Administration, Member Services, CRM, Renewals, Stakeholder Support
Tech: CRM Systems, Microsoft Excel, Membership Databases
Based: City of London
Remote: Hybrid (2 days in the office)
Offer: Competitive Hourly Rate | 6 Month Temporary Contract
Start: Immediate Start Available
We're working with a well-established membership organisation based in the City of London that is looking to appoint a Membership Coordinator on an initial 6 month temporary contract. This is an excellent opportunity for an experienced membership professional who is immediately available and enjoys delivering an outstanding service to members while supporting the smooth day-to-day running of a busy membership team.
As the Membership Coordinator, you will:
- Manage the day-to-day administration of the membership function.
- Process new membership applications, renewals and membership changes.
- Respond to member enquiries by phone and email, providing a professional and timely service.
- Maintain accurate member records across the CRM and membership database.
- Support membership retention activities and renewal campaigns.
- Produce reports and update membership data using Microsoft Excel.
- Work closely with internal teams to ensure an excellent member experience.
- Assist with membership communications, events and other administrative projects as required.
- Identify opportunities to improve processes and ensure data accuracy at all times.
We're looking for someone with:
- Previous experience working within a membership organisation, professional body, regulator or association.
- Strong membership administration or customer service experience.
- Experience using CRM or membership database systems.
- Excellent communication and stakeholder management skills.
- Strong organisational skills with exceptional attention to detail.
- Confidence using Microsoft Excel and Microsoft Office.
- The ability to manage multiple priorities in a fast-paced environment.
- Someone who is immediately available or available at short notice.
What's on offer:
- Initial 6 month temporary contract with the possibility of extension.
- Competitive hourly rate, paid weekly.
- Hybrid working with 2 days per week in the City of London office.
- The opportunity to join a respected membership organisation with a supportive and collaborative team.
- An immediate start for the right candidate.
Senior Membership Coordinator in City of London employer: The Graduate Project
Join a respected membership organisation in the heart of the City of London, where you will be part of a supportive and collaborative team dedicated to delivering exceptional service to members. With a competitive hourly rate and the flexibility of hybrid working, this role offers not only immediate employment but also the chance to grow your skills in a dynamic environment that values attention to detail and stakeholder engagement.
